Published by Centriq Technology, Inc. on Jul 6, 2023

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Why should I report an Issue with HomeServe - Home Repair?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Centriq Technology, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About HomeServe - Home Repair

1. The HomeServe App remains unchanged in that it still offers home maintenance tools with the “My Lists” feature – helping you troubleshoot home repair issues in and around your house.

2. Now in addition to DIY home repair and home maintenance solutions, the new HomeServe App offers an improved customer experience!

3. That means you can easily add household items, home warranty information, set reminders, easily order replacement parts, watch how-to videos, and much more.

4. This means that if you have a plan from HomeServe, you can easily manage your HomeServe account from your mobile device 24/7/365.

5. Some features must be accessed through a link in the app to our website.

6. We’re still the no-cost, home problem-solving app that you’ve come to know and love.

HomeServe Customer Insights

1. The "my account" section in the app is just a wrapper around a browser, so if the site is down (as it seems to be now, since I keep getting a "general error" page when I log in), you can't access this section from the app.Just installed and added my first couple of items and I love it so far.

2. I love the idea as I'm a very organized person and am excited to get rid of a lot of paperwork! The only thing I don't like is that I couldn't sign in with my current homeserve account.

3. It's neverending! I think they should scrap this so called app, and start from scratch!This app used to be simple & easy-to-use, but now they have made it where you can't just be in your list of room, you can't put the rooms in the order you want, & when your in a room you still have to click more to see everything you have put in it.

4. Had to create a new account but regardless, I love it so far! I have a Google Pixel 3 and have not had issues with the app like others have stated in other reviews.Extremely resourceful for a DIY homeowner.

5. I expected to be able to use this app for managing my account and claims, but it seems even less useful than the website.

6. You used to be able to add items to a room simply by being in the room, but now all new items goes in the everything else room so you have to go back edit it into the room you want.

7. It does find most books for the you put in.Could be used for tracking manuals and appliances, but that's not the service I'm paying HomeServe for, and there are better apps for that.

8. No more going back home to find the correct size filter for my heating unit or other related items from my residence.

9. I signed up through the app and now the utility company is claiming they don't see my plans connected to my account.

10. Keep getting same errors over and over that says the page looking for no longer exists.

11. There is no information about your account in the app itself, making it no more useful than a browser.

Steps to Troubleshoot & Fix HomeServe Issues

1. Fix HomeServe Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart HomeServe: Restarting the app will resolve most errors.
  2. Update the HomeServe App. Here is how:
    1. On Android goto PlayStore » Search for "HomeServe" » Open HomeServe - Home Repair » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HomeServe » click "UPDATE".
  3. Clear HomeServe - Home Repair app cache: Clearing cached data will force your app to retrieve the latest data directly from HomeServe servers.
    1. On Android, goto Settings » Apps » Select "HomeServe - Home Repair" » click Storage » click "Clear Cache".
  4. Check HomeServe app permissions. If any of these permissions required to use your device's features are disenabled, HomeServe might not work.
  5. Uninstall and reinstall HomeServe. If nothing else has worked, completely uninstall HomeServe then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HomeServe not working

2. Fix HomeServe Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make HomeServe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HomeServe not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HomeServe may not be able to connect to the Internet when running in the background.

Reported Issues

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