Contact Schlage Home Customer Service

Why should I report an Issue with Schlage Home?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Schlage Lock Company, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Schlage Home app for Apple Watch works with Schlage Encode™ Smart WiFi Deadbolt and Smart WiFi Lever.

2. This app works with Schlage Encode Plus™ Smart WiFi Deadbolt, Schlage Encode™ Smart WiFi Deadbolt, Schlage Encode™ Smart WiFi Lever and Schlage Sense® Smart Deadbolt.

3. These Encode smart lock owners can lock and unlock as well as check the status of their deadbolt from the Schlage Home app on their Apple Watch.

4. In addition to the features & benefits above, the Schlage Encode deadbolt works with Apple HomeKit. - Make your Schlage Sense Smart Deadbolt accessible when you are away from home with Apple HomeKit.

5. The Schlage Home app lets you conveniently control and monitor your locks from your smartphone with a secure encrypted connection and pair your locks with leading smart home devices.

6. The Schlage Connect® Smart Deadbolt is not supported by the Schlage Home app.

7. These locks feature built-in WiFi so you don’t need to purchase additional hubs or accessories for remote access of your lock.

8. Schlage helps protect what matters most – peace of mind.

9. Remotely control and automate your lock with the Apple Home app when used with a HomePod,Apple TV or iPad set up as a home hub.

10. Visit Schlage’s website for more information on compatible home hubs and apps for the Schlage Connect Smart Deadbolt.

1. Having said that, we are learning to turn off the automatic lock feature during the day when we are in and out constantly, then arming after dinner - would be nice for the lock to switch to auto at a time certain, in our case, 8-10pm.

2. It a great app and goes well with the lockStarted off well a couple of years ago, but within the last four months, the WiFi adapter occasionally loses touch with the lock.

3. (The original did need to be tweaked some to install, which my husband easily did.) That said, it is easy to use, and intuitive! Hope this lasts longer!I like the app, the functionality, and the capabilities of the lock and app.

4. Lock does not respond promptly and reliably to Google Assistant commands.

5. After pairing up the lock, it's another grueling process of setting up wifi.

6. The Google Assistant connection to Schlage Home can be messy if setup does not go well, due to a known software bug in Assistant.Schlade are the best locks around,quality wise,and very user friendly.

7. Does not appear to be associated with updates to the phone, so not sure of the cause.While we find having a coded, keyless entry invaluable on our long distance vacation rental home, we panicked when it broke after only 3 yrs.

8. I was going to give this 4 stars,as the app was having a lot of issues pairing at that start,however a quick restart of the phone fixed the bluetooth issue,sometimes they get mumbled and I don't think thats the locks/apps fault.

9. Not fully compatible with some Netgear WiFi routers, since the lock must be on a "guest" network to set up properly.

10. Installed the wifi bridge also and worked like a charmSchlage is the best built lock.

11. (Yes, we tried batteries, resetting, factory resetting , everything! It was broke!) We had to have a friend replace it with exactly the same lock so there would be no question of easily replacing.

1. Fix Schlage Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Schlage Home: Restarting the app will resolve most errors.
2. Update the Schlage Home App. Here is how:
   1. On Android goto PlayStore » Search for "Schlage Home" » Open Schlage Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Schlage Home » click "UPDATE".
3. Clear Schlage Home app cache: Clearing cached data will force your app to retrieve the latest data directly from Schlage Home servers.
   1. On Android, goto Settings » Apps » Select "Schlage Home" » click Storage » click "Clear Cache".
4. Check Schlage Home app permissions. If any of these permissions required to use your device's features are disenabled, Schlage Home might not work.
5. Uninstall and reinstall Schlage Home. If nothing else has worked, completely uninstall Schlage Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Schlage Home not working

2. Fix Schlage Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Schlage Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Schlage Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Schlage Home may not be able to connect to the Internet when running in the background.