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HitFit Pro Customer Insights
1. Shame.Awful ...it's terrible I'm gutted why would sekonda use an app like this one ..just bought their smart watch and this is the app they are using it's not been updated since 2018 .after using a Fitbit for last few years the disappointment of this app ..no words ..tried to return the watch as this app totally let's the watch downIf your device needs this app then my advice is to get a refund right away, this app is horrendous! Sadly sekonda smart watch decided to make this the only app it uses and it's so bad I boxed the watch back up and sent it back.
2. Synchronization was great and all that but 03/05/23 it stopped doing it even when I tap on the Synchronization tab at the side it just stays red I tapped it some more still nothing so uninstall it restarted my phone then reinstall the app and still will not Synchronize so what is going on so at the moment I've got a watch at least but as the app will not Synchronize to the phone its pretty useless can the people who built this god awfull app sort it please thank youThe welcome screen does not scale well on a smaller screen and buttons almost fall off at the bottom of the screen.
3. The app also loses connection to the smart watch frequently.Worked great for the first 3 days - now it won't sync my data, constantly disconnects, won't alert me of new messages and calls - ridiculously poor app.
4. For any sync-issues I found that turning off your phone and turning it back on seems to solve it.The App stopped working and syncing with the watch device.
5. The app seems lazy and primitive, offers many faces but few themes, I can't write everything wrong with it but I'll say this, if you have more than £50 for a smart watch, avoid any of them that use this app.
6. It's awful.Not the best app , needs more watch faces especially analogue.
7. Improvements I would like to see: I would like it to be able to import its information into other apps like Google Fit, I would also like to see improvement in its weather feature as the temps shown are not accurate.
8. Will be returning my watch as this joke of an app is all Sekonda seem to use.
9. 1/2 starUsing app with sekonda watch with no problems.
10. Cons: Its Weather Feature is not very accurate and needs improvement to show current temps.
11. After installing version 1.3.0, I had to enable all app permissions then only could I proceed to the main screen.
Steps to Troubleshoot & Fix HitFit Pro Issues
1. Fix HitFit Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart HitFit Pro: Restarting the app will resolve most errors.
- Update the HitFit Pro App. Here is how:
- On Android goto PlayStore » Search for "HitFit Pro" » Open HitFit Pro » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for HitFit Pro » click "UPDATE".
- Clear HitFit Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from HitFit Pro servers.
- On Android, goto Settings » Apps » Select "HitFit Pro" » click Storage » click "Clear Cache".
- Check HitFit Pro app permissions. If any of these permissions required to use your device's features are disenabled, HitFit Pro might not work.
- Uninstall and reinstall HitFit Pro. If nothing else has worked, completely uninstall HitFit Pro then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing HitFit Pro not working
2. Fix HitFit Pro Server issues & Internet Connection
- Check network connection: An unstable Internet will make HitFit Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to HitFit Pro not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, HitFit Pro may not be able to connect to the Internet when running in the background.
Reported Issues
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I won your smart watch through my work; I didn't buy it. I wouldn't know how. I can't find anything about you or how to purchase your products. My watch is brand new. I've only charged it twice, but now it's dead because there is something wrong with the charging cable. I've searched and searched about how to get another one, but your watch is so different, I find nothing and other universal chargers don't fit your watch. Are you going to make it easy for me to get another charging cable or do I have to leave a bad review? I hope you will do the right thing.
— by Lynda T. 9 months ago -
I have a Sekonda smartwatch model 30050 and iphone SE 2022. I have installed the HitFit app on my and all seemed to working ok. However, height and weight in the settings keep changing. I've ok'd every time after putting the correct information in but next day it changes again! How can I correct this so information doesn't change unless I change it?
— by Brian 10 months ago -
I have been given a smart watch for a Christmas present that uses the HitFit Pro app.
When I opened that app and tried to create an account it kept coming up with an error message "Network abnormality, please try again later".
After conducting an Internet search for HitFit pro, it led me to this page and I tapped on a link which allowed me to create an account, only details asked for was name and email address, however no confirmation of an account being created appeared but it has allowed me to send this email.
Please can you advise how I can proceed on creating an account through the app.
Many thanks,
Sue Bowman
31/12/2023— by Susan Bowman 11 months ago -
I have been given a smart watch for a Christmas present that uses the HitFit Pro app.
When I opened that app and tried to create an account it kept coming up with an error message "Network abnormality, please try again later".
After conducting an Internet search for HitFit pro, it led me to this page and I tapped on a link which allowed me to create an account, only details asked for was name and email address, however no confirmation of an account being created appeared but it has allowed me to send this email.
Please can you advise how I can proceed on creating an account through the app.
Many thanks,
Sue Bowman
31/12/2023— by Susan Bowman 11 months ago -
invalid email address always appears when trying to signup
— by Sinan 1 year ago -
Have a new Sekonda smartwatch. I have downloaded the HitFitpro app it will not send a verification code or load the tourist part on the app . Can not use y to he watch without it !
— by Leanne Underwood 1 year ago -
I am trying to connect my Sekonda smartwatch with your app. I put my email address then password, then it asks me for a code, I click send code, but nothing arrives.
Please advise.— by Phil Greenhalgh 2 years ago -
cannot receive verification code to set up my watch.
— by Eddie 2 years ago -
Where can I get a new watch band? It’s fallen apart and I need to get a replacement band asap. Thank you. Please email me with info!!
— by Choa Kang 2 years ago -
I have a new Sekonda smartwatch.When I download the App and enter my email address and password (in the sign up area) and then press the “get code” button a message in Chinese appears which I believe translates as Network anomaly. I therefore cannot proceed and don’t know what to do from here
— by Michael Hughes 2 years ago -
Got the Smart watch today but can’t sign up to hit fit pro ?
— by Michael bartell 2 years ago -
please make new, more serious analog watch faces
— by Rudolf 2 years ago -
The app wot send me a code
— by John Reed 2 years ago -
Need verification code to get watch started?
— by Leah 2 years ago -
I have down loaded the hitfit app for my sekonda smartwatch and it says I need a verification code where do I get that from .
— by Richard Price 2 years ago -
Can,sign in for the first time with seconder watch
— by Paul 2 years ago -
Need verification code to connect smart watch.
— by Devin Southworth 2 years ago -
I need a verification code to set up my cubitt watch.
— by Willem 2 years ago -
Can't access verification code to use app. Purchases cubitt he and can't use it . Help
— by Vera Murphy 2 years ago -
I have downloaded the app and when i go to sign up it asks for a verification code where do i get that from as i want to set up my watch
— by Frank Mastroberardino 2 years ago -
No verification code received - unable to login to account on phone so watch is useless
— by Nmc 2 years ago -
hi, Just bought a new watch. model strand bad
I want to connect the watch by bluetooth
First i need to register - the system askes me a verification code...
Where can I find that?— by Vandenbroeck jozef 2 years ago -
No verification code received - cannot access the app to use the watchm what do we do?
— by Lou Lyczba 2 years ago -
We did not receive a verification code for our Cubbit Jr watch and cannot set it up with the Hitfit Pro app.
— by Cayne 2 years ago -
I have just bought a seko da smart watch and been directed to download your app. I have downloaded the app and when I select sign up it ask for email and a password and the says verification code but how is this sent as I am not even signed up yet and you cannot pass forst page as the only 2 options are sign up or sign in?
— by Jacky Newell 2 years ago -
hi, Just bought a new watch. model UNDEC s6-809
I want to connect the watch by bluetooth
First i need to register - the system askes me a verification code...
Where can I find that?— by Hans Slagmulder 2 years ago -
I'm am enquiring about purchasing replacement parts. Eg. Watch band
— by Graham Forbes 2 years ago -
Hi I cannot sign up to use the app as it just tells me the email I entered already exists
— by JOHN TURNER 2 years ago -
Trying to set up the app on phone for first time, (received sekonda watch as present) Have never had hitfit pro account but when I go to sign up it says mailbox already exists!
As part of sending this message I got account on here set up so why won't it work on app. Many thanks— by Mike Osborne 2 years ago -
I am trying to set up a new account to sync with my Sekonda smart watch and it tells me my email address is already registered. When I try to sign in it tells me I am not registered.
— by Michael Reid 2 years ago -
Synce failed
— by Robert B Young 3 years ago -
Får ingen verifieringskod
— by Bengt Eckhell 3 years ago -
Since the upgrade have not been able to sync daily will only allow me to sync every other day! What am I doing wrong?
— by Louise Hoar 3 years ago -
I am trying to set up my watch and the verification code you sent it says verification code error
— by BONNIE BRITSTONE 3 years ago -
I just downloaded the app to my iphone and I can't get past the page asking for my name and picture. It keeps hinting me to set my Nickname.
— by Tracy 3 years ago -
I have to reset my “message push” to off numerous times (up to 10 x’s) each day - why won’t it stay off - when I turn it off it says successful but 5 mins later my watch vibrates that there is a message- very annoying!
— by Louise Hoar 3 years ago -
I have downloaded the app and can't set it up on iPhone iPhone - have deleted & pre-installed a few times now - can't get past the "nickname" portion
— by Paul 3 years ago
