Contact Phone Customer Service

Why should I report an Issue with Phone by Google?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Call Screen may not detect all spam calls. 3Transcription is available in the US only, English only. 4Available in Australia, United Kingdom and the US only, English only. 5Available in the US only, English only. Pixel 2+ devices only. Toll-free numbers only.

2. Phone helps you easily connect with family and friends, block spam callers, and know who’s calling before you answer – all with a simple, intuitive design.

3. Phone app is available on most Android devices running Android™ 9. 0 and above. 1Available only on some devices that have Phone pre-installed. 2Manual screening is not available in all languages or countries.

4. Call Screen answers unknown callers, filters out detected spammers without interrupting you, and helps you learn more about callers you don’t recognize before you pick up.

5. Google’s official phone calling app is now available to download for the first time.

6. Google’s extensive caller ID coverage lets you know the business that’s calling so that you can answer with confidence.

7. See your current location when you make an emergency call, and share information about the assistance you require, along with your location, to the emergency operator without speaking.

8. Record your phone calls to capture important information for reference later.

9. See warnings about suspicious callers that help you avoid unwanted calls from spammers, telemarketers and scammers.

10. Check your messages without needing to call your voicemail – view and play them in any order, read transcriptions, and delete or save them right from the app.

11. Everyone hears a disclosure when the recording starts so they’re aware, and recordings are saved on your phone.

1. The only reason why I'm using a pixel 6 is for the call screening feature on this app.All the features of this dialer are great! Really wish I could continue using it, however mute button is in a bad position as the proximity sensor doesn't seem to do a good job of keeping the screen turned off, and no matter what I do I seem to mute the call over and over again.

2. Recently, black screens, cannot switch apps, cannot press buttons (if I can do it by voice it'll work for me) when making a phone call, even after uninstalled and reinstalled the app.

3. Not this app, clicking the home button during a call minimizes the app and instantly reopens it, if you're getting phone calls you cannot ignore them.

4. if I have my watch at home on the charger and I drive into the driveway the phone call switches from my Bluetooth headphones to the watch.

5. Most phone apps let you click the home button and it will silently ring in your notification panel if you choose to answer otherwise you can keep using your phone.

6. If there is an active voice call - incoming or outgoing - there MUST be a control visible on the screen.Pretty good overall.

7. It's not my service, my husband and I have the same service with no issues on his phone.Cannot dismiss calls.

8. With so much empty space between the image and call options at the bottom how's about an option for a full screen caller id.

9. Is happening on a weekly basis and requires me to turn off/turn the phone (a quick "restart" doesn't work.

10. It is nice that it lets me disable that horrible "vibrate in your ear when the call is picked up" option, and the call history is fair.

11. This Google phone service with Google Phone - sometimes I am the only person with no service in a rural area.

1. Fix Phone Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Phone: Restarting the app will resolve most errors.
2. Update the Phone App. Here is how:
   1. On Android goto PlayStore » Search for "Phone" » Open Phone by Google » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Phone » click "UPDATE".
3. Clear Phone by Google app cache: Clearing cached data will force your app to retrieve the latest data directly from Phone servers.
   1. On Android, goto Settings » Apps » Select "Phone by Google" » click Storage » click "Clear Cache".
4. Check Phone app permissions. If any of these permissions required to use your device's features are disenabled, Phone might not work.
5. Uninstall and reinstall Phone. If nothing else has worked, completely uninstall Phone then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Phone not working

2. Fix Phone Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Phone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Phone not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Phone may not be able to connect to the Internet when running in the background.