Contact Laundry Customer Service

Why should I report an Issue with Laundry - GE Appliances?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GE Appliances to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I understand not wanting to update FAQ's and re-write manuals HOWEVER, looking into the "compatible models" for WIFI connectivity when it comes to washers and dryers is not a large list and there is another large difference in their products in the fact that the premium machines have WIFI built in and the lower models support an accessory called the CONNECTPLUS WIFI MODULE, why is there a difference in what this app can do between the built in version and the module version??? WIFI...nope....an inability to upgrade....nope....it's a good $800 dryer with a $50 WIFI TIMER plugged into it so that's cool.Washer and dryer connected in about 5 minutes.

2. Granted the app access to my wifi enabled washer & dryer... and then the second I clicked "yes I allowed the app access" the screen went blank... so I closed the app and opened it back up and all the screen has is the GE logo and it does absolutely NOTHING!!!!! I paid a heck of a lot of money for my washer and dryer be wifi enabled.... this is horrible! Please can someone contact me to help work this issue out? I will return both!The remote function really needs more features.

3. The washing machine I can use the app as a remote with the CONNECTPLUS WIFI MODULE plugged into it, (START, STOP, DELAY) using the Delay button on the machine and the app taking over from there, however on my MATCHING DRYER with the CONNECTPLUS WIFI MODULE plugged into it, I can extend the tumble time....that's it when tapping Delay on the Dryer to setup the "remote control", no START, no STOP, no nothing else.

4. As others have stated control is very limited and requires you to put the washer or dryer in a special delay mode to access operation.

5. Next time you want the wifi features you'll need to log in againThe app is misleading, GE's website is misleading, and the information that is provided is extremely vague when it comes to WIFI features.

6. Same goes for the dryer although I know from the manual that the last five to ten minutes are usually a cool down.It's ok, but mainly only good for monitoring time left.

7. In the end it's an app for controlling a washer and dryer so I shouldn't expect much, but for some reason it just didn't wow me.A pain to connect.

8. I have a hard time understanding why GE would outsource wifi connectivity for their top of the line products to such an unimpressive solution.

9. If you want to share the wifi features with someone they need to log into your account which will kick you out.

10. Right now it shows the remaining time but I don't know if the washer is in a rinse cycle or spinning or balancing or what.

11. I bought a washer and dryer "PAIR".

1. Fix Laundry Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Laundry: Restarting the app will resolve most errors.
2. Update the Laundry App. Here is how:
   1. On Android goto PlayStore » Search for "Laundry" » Open Laundry - GE Appliances » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Laundry » click "UPDATE".
3. Clear Laundry - GE Appliances app cache: Clearing cached data will force your app to retrieve the latest data directly from Laundry servers.
   1. On Android, goto Settings » Apps » Select "Laundry - GE Appliances" » click Storage » click "Clear Cache".
4. Check Laundry app permissions. If any of these permissions required to use your device's features are disenabled, Laundry might not work.
5. Uninstall and reinstall Laundry. If nothing else has worked, completely uninstall Laundry then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Laundry not working

2. Fix Laundry Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Laundry be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Laundry not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Laundry may not be able to connect to the Internet when running in the background.