Contact My Laundry Customer Service

Why should I report an Issue with My Laundry by Tide Cleaners?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pressbox Cleaners to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We offer on-campus laundry services to students and faculty of Southern Methodist University, Baylor University, University of Texas, Texas Christian University, Vanderbilt University, Emory University, Belmont University, Pepperdine University, University of Mississippi, Indiana University, University of Alabama, Massachusetts Institute of Technology, University of North Carolina, Oxford College, Texas Tech University, Loyola Marymount University, Texas A&M University, University of Miami, Penn State, Villanova University, Georgetown University, The George Washington University, University of Missouri, Tufts University. *This app is for all Tide Cleaners Locker and Campus orders.

2. My Laundry now combines our university laundry app and apartment laundry app to bring you a simpler way to get your clothes cleaned.

3. Our residential laundry service has apartment laundry lockers in Chicago, D. C. , Philadelphia, Boston, Nashville, Miami, Atlanta, Charlotte, Milwaukee, Denver, Dallas, and Cincinnati.

4. Whether you live on campus or in a high-rise, we make dry cleaning and laundry drop off and pick up easy.

5. Learn more about our services at 24/7 Dry Cleaning and Laundry Services and download the app to get started!

6. Whether you’re balancing work, classes, family life, social fun, or all the above, our mobile laundry service gives you more time back for what you love.

7. And with convenient laundry drop-off in your building or on your campus, you’ll never have to go far for on-demand laundry services.

8. Say goodbye to laundry day and hello to the My Laundry app by Tide Cleaners, your experts in clean and care.

9. We offer dry cleaning, wash and fold (that’s your everyday laundry), outerwear cleaning, household items cleaning (like comforters! ), alterations and repairs, and more.

10. Simply select your location after downloading the app, and we’ll walk you through easy instructions on how to drop your clothes off for cleaning.

11. We’ll wash, dry, and fold your clothes and return them ready to be put away.

1. Building had their lockers installed, better off going to local drycleaners or using a pick up/delivery service.App crashes every time I try to make an order, when entering locker number.

2. The update does not notify me when my clothes are done through the app or SMS text like it did previously! I have to open the app and check the status of my clothes and I have notifications turned on in the app itself and on my phone's settings! Also, entering a new order is not as seamless as it was before, the wording and layout is tricky.the service ia great.

3. Have ZERO interest in using Tide if the app cannot meet the absolute bare minimum.Useless. It won't let you select a location, so set up can't be completed.

4. Pressbox would text and email me those numbers, making this a pathetic exercise.Useless in Seattle in second half of 2021, great before that.

5. I'll just walk a couple blocks to the cleaners next time.July 2020 update - they reached out to fix the issues and glad to say it's Worthing smooth now ! Old - App doesn't even work as described.

6. Crashes when trying to place an order, you would think that would be the part they would ensure actually works because that's how they generate revenue, guess not 🤷 ♂️.

7. Completely useless app and service since it's impossible to make an order.

8. I've provided feedback to Tide directly that they should simply not advertise pickup and delivery times they cannot meet; no action has been taken.

9. If you're in Seattle or another area where service is degraded, my advice is wait a few months and see if things have gotten any better.

10. When my wife is on her way home from work, I'd like to text her those 2 sets of 4 digit numbers so she can retrieve our dry cleaning.

11. All I need is to know which locker you put my finished order, and to find the answer, it feels as though I need to be an expert on your app.

1. Fix My Laundry Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Laundry: Restarting the app will resolve most errors.
2. Update the My Laundry App. Here is how:
   1. On Android goto PlayStore » Search for "My Laundry" » Open My Laundry by Tide Cleaners » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Laundry » click "UPDATE".
3. Clear My Laundry by Tide Cleaners app cache: Clearing cached data will force your app to retrieve the latest data directly from My Laundry servers.
   1. On Android, goto Settings » Apps » Select "My Laundry by Tide Cleaners" » click Storage » click "Clear Cache".
4. Check My Laundry app permissions. If any of these permissions required to use your device's features are disenabled, My Laundry might not work.
5. Uninstall and reinstall My Laundry. If nothing else has worked, completely uninstall My Laundry then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Laundry not working

2. Fix My Laundry Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Laundry be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Laundry not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Laundry may not be able to connect to the Internet when running in the background.