Contact SmartHQ Customer Service

Why should I report an Issue with SmartHQ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GE Appliances to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Effortlessly control and monitor your smart appliances from GE Appliances, Profile, Café, Monogram, Fisher & Paykel, and Haier – all in one app. • REMOTE CONTROL – Monitor and control your appliances from anywhere, ensuring peace of mind and convenience. • VOICE INTEGRATION – Use your voice to manage your appliances with Amazon Alexa and Google Assistant. • STAY INFORMED - Receive timely notifications about your appliances, including alerts and updates. • SOFTWARE UPDATES - Keep your appliances running smoothly with the latest software updates and access new features as they become available. • PERSONALIZED EXPERIENCE - Create shortcuts for frequently used functions and download new modes for your appliances. • MONITOR ENERGY & WATER USAGE - Gain insights into your appliance's energy and water consumption, helping you make informed choices. • ENHANCED COOKING EXPERIENCE - Generate cooking recipes using Flavorly AI.

2. Monitor your oven's progress with the built-in camera and pair accessories such as smart cookware and probes. • CONVENIENT PRODUCT REGISTRATION - Register all your GE appliances, even non-Wi-Fi models, for quick access to manuals, specs, and support. • GET EXPERT HELP - Access the SmartHQ Assistant for answers to your appliance questions. • PROACTIVE SERVICE - Receive service alerts when your appliance needs attention and use the diagnostics tool to troubleshoot issues. • SCHEDULE SERVICE - Schedule a technician visit or access appliance support contact information. *Note: Features may vary depending on your appliance model and country of residence.

3. Requires a compatible SmartHQ-enabled appliance or SmartHQ Connect module. - Used for product updates and status notifications. - Used for enabling Automation feature (i. e. Home/Away mode).

4. Download SmartHQ today and unlock a world of connected convenience in your home!

1. After completing all the steps I get the error message: "Not able to find your appliance in the SmartHQ Cloud at this time." This can't be the case given it was working for so long.

2. Shouldn't be surprised given that this is General Electric, and formerly great American company that's taken a massive nosedive in recent years.For being called "Smart" this has got to be the least intelligent app I've used in a long time.

3. And a call for WiFi setup help must be successful the first call ... not ending up in a time wasting circle of frustration.

4. It doesn't recognize the wifi it's been paired to for the last three years, and now their settings in the app that make sorting this whole mess out much more tedious than it needs to be.

5. Window air conditioner, WiFi light blinking; typed in the correct password and name multiple times, couldn't auto connect.

6. I've been working with customer service who was actually pretty solid, professional and competent, but we couldn't find the issue and had to escalate.

7. To start off, when I turn on the AC it doesn't start on cool it starts in eco which I have to change every time.

8. Amazon says they are cleared of issues so I guess it takes time to recover from this.Application was running smooth like butter.

9. Here comes the unknown update and now it's taking a long time to connect and let me interact with my ac.

10. Why is it that you appliances worked better in 1993?The most recent update has basically made my air conditioner useless.

11. Also, I tried to send this feedback through the app, but SEND failed with"HTTP 400"Your app is garbage and you've wasted my time.

1. Fix SmartHQ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SmartHQ: Restarting the app will resolve most errors.
2. Update the SmartHQ App. Here is how:
   1. On Android goto PlayStore » Search for "SmartHQ" » Open SmartHQ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SmartHQ » click "UPDATE".
3. Clear SmartHQ app cache: Clearing cached data will force your app to retrieve the latest data directly from SmartHQ servers.
   1. On Android, goto Settings » Apps » Select "SmartHQ" » click Storage » click "Clear Cache".
4. Check SmartHQ app permissions. If any of these permissions required to use your device's features are disenabled, SmartHQ might not work.
5. Uninstall and reinstall SmartHQ. If nothing else has worked, completely uninstall SmartHQ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SmartHQ not working

2. Fix SmartHQ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SmartHQ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SmartHQ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SmartHQ may not be able to connect to the Internet when running in the background.