Contact The Laundry BOSS Customer Service

I’ve used your app twice and have not received any laundry credits. Yesterday the app wasn’t working properly and I had to logout and log back in to get the second machine to work. The app selected superwash but my machines were set on warm wash.
Please put my credits and refund me the extra $.50 on two machines that did not get super washed.

I have tried resetting my pin but it's not working. I don't receive a link or text to reset. I deleted the app and reinstalled and it's still not working. The phone number on the account is 8179174196.

I spent 6.00 and the dryer did not work. There is no one on site to refund me my money.

I paid for 160 min for the dryer but the machine won't let me go more than 90 min. I got charged for 160 min. Please give me my refund.

My accountant on the app disappeared with my money

I went to your Gate City Blvd. location on 10/12/22 and tried using washer 9. It took my $4.00 the first time and didn’t start so I went back made sure everything was correct and tried it again. Another $4 and I still can’t get my laundry done. So I had to put an additional $5 I. A washer that work. I’d like to be reimbursed the $9 I am owed!

Hello.
I have charges listed on my credit card for this company from the date of 9/04/2022 and I did not use my card at any laundromat in Athens Alabama. Someone has compromised my card information: the charges are as follows 29.25, 33.75, 8.75, 15, 12.50 and 3.50. I would like those charges refunded. I decided to come directly to you before taking it up with my financial institution.

Hello.
I have charges listed on my credit card for this company from the date of 9/04/2022 and I did not use my card at any laundromat in Athens Alabama. Someone has compromised my card information: the charges are as follows 29.25, 33.75, 8.75, 15, 12.50 and 3.50. I would like those charges refunded. I decided to come directly to you before taking it up with my financial institution.

Hi ! I used lots o suds laundry mat on S Missouri Ave via this app & I was double charged with one of the big machines. I was just wondering how I can get my money back on one of those transactions that didn’t go through but yet, I was still charged for ? I hope your having a wonderful day & I hope to hear from you soon.

I tried to load funds into a washing machine and the money never appeared in the machine. I tried $5.50 of my own money, and then $5.00 of my reward wallet.

Since the laundry opened at 2357 w 52 st Hialeah Fl 33016 . I take my clothes to have them do laundry for me . All people who work from the beginning are well educated and work well. The las two time I wore my clothes , there where white ones and there where two o three pieces that were not washed well and on Sunday 21 at 10:20 am in the morning wear my clothes again. According to what I heard the employee is called Cary and she was very rude . She does not know how to express herself with clients and she got angry because she was saying things in the wrong way when I told her that please wash the white clothes with Clorox and it’s seems that made her angry . I think I have to receive my service well cleaned . I told you this cannot express yourself like that . I am fixed client every week . I hope that action is taken with this employee if she does not know how to work with clients . Thank a lot .

There used to be a $5 sign up bonus for making an account with the app. Has that stopped?

Paid for washer 36 3 time today before I found out it’s not the app or me the washer is not working. How do I get my refund

It charged me 14 for one washer. Should have been 6.75. I did three loads in the washer, 28,29 and 30 in ogden ut. It charged me 5.25,6.75 and 14.00. Send refund. Also I only use the app and pay on there and never get points. Not once

I’m at the laundromat in Port St John Florida, I used the kiosk #337100 to pay for my washer #10, paid the $8.14 machine only took .75 then an error message appeared on screen. I repaid and the machine started. Please refund the $8.14 thank you

I need to update some account information for the units that we have Rented under contract from you.
Email or call or text me please. 909.556.1556

I can not access my account. I have tried signing in and using my phone number to get my pin #. Every time it says there's an error. My # 352-229-7596. Name:Shae Vaughn email:katiebug7702@redacted
Please help

Forgot pin… needs reset

I was at the laundromat on beville in Daytona Beach Florida downloaded the app put my card on it loaded my clothes and it took my money 7.50 I think might be 7.25

I just need my dryer to start and it keeps saying .25

I can’t reset my pin

I was using one of your machines on the kioski n paid $5 n then it wouldn't start so did again for $5 n still didn't work so had to switch machines so u owe me $10

I used the app and it charged my card twice for one wash session. I need the money refunded back please.

Second or third time it’s happened. I paid via app and machine wouldn’t start and even said I still owed money when counting down the original tender. Attempted to pay with change and realized I didn’t have quite enough so had to pay AGAIN via app. Should have paid $5 to wash and ended up paying $10.75. And now it’s caused me to overdraft!

Where can I find a list of laundromats that uses the app when on my travels.

Hello I spent 11 dollars on machine that doesn’t work. Is there a way to reverse that?

I had to scan a washer twice. I started all three washers. When I came back to check, the bigger size washer had not started yet. I had to put in more money: $5.50, to finally get it started. There were no warning lights or signs on the machine.
Clearfield, Utah

i tried to use washer 2 and i paid and it never started so i switched to washer 3 and paid again i need a refund for washer 2

I paid 8.50 and machine never started so I paid another 8.50 and machine finally started when I checked my bank account it charged me three times!!

Wildwood Apartments - my money gets taken atleast twice every laundry trip, over half of the machines don't work, I get no response from my apartment complex at least address they are aware of the issue and there really isn't a way to report or at least get a refund. Its cheap but after multiple times it really builds up.

paid for a machine and it didn’t start said I still owed .25 cent . So I had to pay another $3 just to start machine . So I paid $6 to start a $3 machine . I would like to be contacted for a refund . This was more of a hassle than using quarters

I attempted to make a purchase through your app to use the dryer at my apartment (Wildwood Apartments) and the dryer is malfunctioning and doesn’t work at all. It just took my money of $1.25. I was wondering if a refund is possible?

After using the washer and dryer and going back to reuse, my phone number and pin are being rejected. I need to fix this immediately. My closthes are still wet.

I can't remember the phone number I used. How do I change my phone number

I tried to use the app for washer #36 and it took $4 of my money twice. So now I’m out of $8. Tried calling the 205-201-1087 number to inform them of the issue and to receive a full refund but no one answered. Left a message and they still haven’t returned my call. I would like a refund of the money I lost.

Numbers 33 not working

It will not let me log in

How do I fix machine not ready error code on washer and dryer?

I’m at the stuff a bag laundry and this machine is not wanting to start. I put 16.00 in here so far and nothing. Please help

We have a account and washers and dryers at 1798 Great Hwy under Brian Veit my husband. The machines have stopped working here, we need someone to come out ASAP. Thank you !

I’m washing clothes at a laundry mat on 17th street Bloomington Indiana 47404 I spent 4 dollars and the machine isn’t working

I service equipment at the ambertree aptents in grand terrace calif. The laundry boss machine is not recognizing the washers or dryers