Contact Circuit Laundry Customer Service

Why should I report an Issue with Circuit Laundry?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Greenwald Industries to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Balances from your laundry card cannot be transferred to your Circuit app account and vice versa. **The app will rely on your phone having a wi-fi, 3G, 4G or 5G signal inside the laundry room to activate the machines - and also to see the countdown on the cycle if you leave to do something else while your wash completes.

2. Once the washer or dryer gets going the app also gives you a countdown** that tells you how long there is to go until your laundry is done. * Please note that your Circuit app account is separate to your laundry card account you access from the Circuit website.

3. The Circuit Laundry app lets you top up your Circuit app account* in seconds, and then you're good to go... just turn up at your nearest Circuit launderette, load your laundry, scan a machine's QR code and select the programme you want to start - job done!

4. You can apply for a refund of part-used top-up credit by emailing us at apprefund@circuit. co. uk with details of registered email address, the date of the in-App purchase, the amount of credit purchased, and the amount of credit to be refunded.

5. Your credit will be adjusted automatically so you'll always have your circuit account balance to hand.

6. Your payment will be processed through a Payment Provider and Circuit will not hold any card details.

7. Make doing the laundry less of a hassle with a mobile app that's as easy-to-use as our washing machines and dryers!

8. No refund will be processed for any free credit or voucher top ups.

9. Use our latest smart-scan technology - and pay for your laundry with your phone.

10. If you haven’t used the Circuit app before you will need to sign up separately on the app.

11. The minimum amount of top-up credit you can buy is £5. 00.

1. Cons: simple things like: unable to remove old machines; not being able to scan the QR codes of the machines; not showing my full balance (££:pp) so it looks like I'm have less credit than I do; the lack of information on 'whether I need a card or not' causing me to pay £2 for a card I'll never use with no credit sharing.

2. Furthermore a small improvement would be that the machine sends a message to the app when it is done because at the moment sometimes the timer on the machine malfunctions so that it has an extra 15 minutes on there, rendering the current timer system on the app pretty useless, but this could be rectified.Isn't the slickest of apps.

3. Either they change their top-up system or this app will continue to be unusable.Doesn't like foreign credit cards, so make sure you know all your info and can write it down quickly, any break and it forces you back to UK credit card.

4. Even if you try to put your card details manually (which takes forever) the system is still very likely to fail, no matter how many steps you take to prove your payment method is valid.

5. There is no other way to do laundry in my building!!It would be great if you could get a refund on credit less than £5 or just change the system to pay as you go because the current payment system does not make sense.

6. I tried to call to resolve the situation, but nothing more have been done than restarting the machines in my laundrette... Painful experience and not professional.Using this app for a second year now.

7. I have nearly full wifi in the laundry roo., and full wifi one step outside, and it still takes ten minutes to stop trying to start the machine, so I can try again and fail.

8. Will be interesting to see if that shows up when I next top up... Overall, if you have the choice, opt for the smart card and save yourself the hassle.Bad service... I've lost my pounds using a useless app.

9. Called two separate members of their support staff, who both friendly and verified that on the system they can see there is still something on the account.

10. It provides with no alternatives to this Paypal-based system, so when it has a problem, you're stuck.

11. The payment system is Paypal-based but it is somehow atrocious and extremely buggy.

1. Fix Circuit Laundry Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Circuit Laundry: Restarting the app will resolve most errors.
2. Update the Circuit Laundry App. Here is how:
   1. On Android goto PlayStore » Search for "Circuit Laundry" » Open Circuit Laundry » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Circuit Laundry » click "UPDATE".
3. Clear Circuit Laundry app cache: Clearing cached data will force your app to retrieve the latest data directly from Circuit Laundry servers.
   1. On Android, goto Settings » Apps » Select "Circuit Laundry" » click Storage » click "Clear Cache".
4. Check Circuit Laundry app permissions. If any of these permissions required to use your device's features are disenabled, Circuit Laundry might not work.
5. Uninstall and reinstall Circuit Laundry. If nothing else has worked, completely uninstall Circuit Laundry then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Circuit Laundry not working

2. Fix Circuit Laundry Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Circuit Laundry be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Circuit Laundry not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Circuit Laundry may not be able to connect to the Internet when running in the background.