Contact Com Customer Service

Why should I report an Issue with Comfort - GE Appliances?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GE Appliances to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The GE Appliances Comfort app will give you the insight and control you need to manage your connected GE Comfort appliances such as air conditioners, GeoSpring™ hybrid electric water heater, water softeners and water filters. - Change air conditioner mode and fan settings from anywhere.

1. It never does anything but spin in a circle and eventually tell me to start the process over because "oops! Something went wrong!" I wish the tech had been put into the remote so the settings could be seen there because this app is a waste of memory on the phone.One of the most frustrating apps for a smart device in my home.

2. When I am not using the room (a Tough Shed configured as a work shop), I can remotely set the A/C for ECO mode and a higher temperature and lower before going out.The app is totally useless.

3. Even after integration, only feature is to turn on and off the air conditioner, cannot even see the temperature or anything else, kind of disappointing.Ok, there's good things about the app so I'm not giving it one star.

4. Once it connects, it does let you control the unit remotely and view electricity usage, but these are expected features.

5. I hope the issues have been fixed for new users!** It just doesn't connect to my smart whole house water filter.

6. However, as others have noted in their reviews, the app consistently does not connect to the AC unit upon first opening.

7. Some reviewers have said they don't like the daily summary, but I haven't been able to form an opinion because that feature doesn't work at all for me now.

8. Easier to get my lazy ASS off sofa and TV watching and change settings manually.**Was able to set up with a really old ZTE burner phone i had.

9. On a side note, my AC unit has a hard time regulating room temperature on ECO mode.

10. The schedule routine is also useless because every time I try to set it, it says it "Failed to communicate with the appliance." This is easily one of the most unreliable experiences I've had.The A/C is great.

11. There's no indicator in the app that it isn't connected (it actually says "Communicating with appliance" yet it isn't) and that the changes you've made to temperature, etc.

1. Fix Com Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Com: Restarting the app will resolve most errors.
2. Update the Com App. Here is how:
   1. On Android goto PlayStore » Search for "Com" » Open Comfort - GE Appliances » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Com » click "UPDATE".
3. Clear Comfort - GE Appliances app cache: Clearing cached data will force your app to retrieve the latest data directly from Com servers.
   1. On Android, goto Settings » Apps » Select "Comfort - GE Appliances" » click Storage » click "Clear Cache".
4. Check Com app permissions. If any of these permissions required to use your device's features are disenabled, Com might not work.
5. Uninstall and reinstall Com. If nothing else has worked, completely uninstall Com then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Com not working

2. Fix Com Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Com not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Com may not be able to connect to the Internet when running in the background.