Published by Freshworks Inc on Oct 23, 2024

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Why should I report an Issue with Freshservice?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Freshworks Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Freshservice

1. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app. 2.

2. Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud.

3. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’.

4. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it. 3.

5. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views. 4.

6. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’. 6.

7. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window.

8. Your employees can access the service catalog and even place and track service requests. 9.

9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner. 10.

10. Insert canned responses when needed and attach files as necessary. 5.

11. Search your list of users or the right solution in your knowledge base. 8.

Freshservice Customer Insights

1. As soon as I get an update on one ticket I'll also get old notifications on 3-5 old tickets from the last few days.This clutters my notifications and slows my workflowNotifications don't come in consistently and when they do it's an entire days worth all at once.

2. Please add dark mode as an option!Crashing on startup even after updating to the latest version!! And i WILL keep adding this review every time you take it down till you get this issue resolved!!!!Crashes when entering warranty expiry dates.

3. I made custom views to make the app more manageable, however from my short time using the app it appears that notifications are not syncing with the web app.

4. Notifications are NOT in sync with the web version, even when running both on the same device(s) (happens on both Z Fold 3, S21 Ultra).

5. Good start but needs more work.This app will do the job but the notifications need work and have for some time.

6. If I mark them as read on my laptop when a new notification comes in it shows only new, however on my cell it shows everything until I mark them as read there too (a bit annoying when 3/4's of my screen is taken up as a notification).

7. Ticket notifications are still annoyingly useless.

8. On both my phones Samsung S10 Android 12 and S22 Android 13 the widget is constantly refreshing - so it is cycling - shows loading, shows data and then back to loading.

9. This makes it impossible to help with urgent matters since it requires manual checking and doesn't even load the ticketThe project module is not accessible from the app.

10. Also would be great if you could add the discuss feature to the mobile app.I wish the app was more of a reflection of the browser version.

11. So yes, duplicate notifications on your desktop and then in the app all day long.

Steps to Troubleshoot & Fix Freshservice Issues

1. Fix Freshservice Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Freshservice: Restarting the app will resolve most errors.
  2. Update the Freshservice App. Here is how:
    1. On Android goto PlayStore » Search for "Freshservice" » Open Freshservice » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Freshservice » click "UPDATE".
  3. Clear Freshservice app cache: Clearing cached data will force your app to retrieve the latest data directly from Freshservice servers.
    1. On Android, goto Settings » Apps » Select "Freshservice" » click Storage » click "Clear Cache".
  4. Check Freshservice app permissions. If any of these permissions required to use your device's features are disenabled, Freshservice might not work.
  5. Uninstall and reinstall Freshservice. If nothing else has worked, completely uninstall Freshservice then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Freshservice not working


2. Fix Freshservice Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Freshservice be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Freshservice not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Freshservice may not be able to connect to the Internet when running in the background.

Reported Issues