Contact Flow Customer Service

Why should I report an Issue with Flow - Depression treatment?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Flow Neuroscience to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The type of stimulation used in the Flow headset, transcranial direct current stimulation (tDCS), has long been used in clinical settings to treat depression.

2. The Flow depression treatment is a free personal guide to help you understand, treat & prevent depression and improve your mental health.

3. Together with the Flow brain stimulation headset, the app offers a holistic approach to treating depression.

4. Flow represents a new chapter in the understanding and treatment of depression, based on the latest psychology and neuroscience research.

5. The Flow headset is approved as a medical device (CE) in the EU and UK for the treatment of depression.

6. Flow will educate you on sleep hygiene, why we sleep and why sleeping is one of four important pillars for overcoming depression.

7. The Flow treatment is based on decades of clinical research and is supported by more than 20 randomised double-blind studies.

8. Flow will give you concrete exercises to follow but also show you the neurological basis of why meditation is good for managing stress in your everyday life.

9. The nutrition sessions will advise and encourage you to eat in a way that science has proven reduces inflammation in the brain, thereby alleviating depression.

10. The sessions cover a range of topics from behavioural therapy and lifestyle habits, such as, meditation, sleep, diet and exercise.

11. Flow will tell you what type of exercise is beneficial and the optimal “dose”.

1. My problems with it are few: 1 you cannot go back if you wrongly click an option so you have to restart the entire lesson in case you miss click 2 I hate talking to bots especially when the illusion of a dialog is present 3 some functions of the app are incomplete like playing memory games while we wait for the session to be over.I've just had my 5th session of the flow headset, and combined it with working through the sections of the app, and following through with the advice given on it, such as exercising, meditating, dieting etc, and it has all been working brilliantly for me so far.

2. It tackles the topic from all angles : Nutrition, physical activity, mindfulness ,etc.. It's very thoughtfully made and really helps if used consistently alongside therapy but even if that's not available at the moment for any reason, this app is still a good companion on its own and offers and good approach to behavioral reprogramming.Excellent app and life changing, Firstly, the lessons are what really shine, Some of the lessons have really stuck with me, E.g simple things like not waiting until you feel like doing something, but doing something until you feel better.

3. I'm only a week in and I'm giving this a 2 month trail so I will update this review after, will see if it's helping or if I have to go back to the SSRI meds again.Not only were the videos excruciatingly slow paced and the chat feature patronising, the headset itself was so painful I couldn't go longer than 4 minutes with it activated.

4. I've had mental illness since very young age, and I can know a lot but the messaging platform and the way things are explained clearly is really nice find it too simple but you honestly probably don't know everything and it never hurts to start with the basicsEven just talking to the bot Flow is helping, it's wierdly fun to talk to.

5. the app runs smooth, very helpful in terms of the information it gives you, ive never had any issues with it so far.UPDATE: After 2 weeks of use, suddenly none of the videos are working (something about initialising YouTube).

6. I'm not seeking happiness, I just want to hold down a job, I want to not walk across roads with my eyes closed or have sharp things hidden from me.

7. Glad it works for some people but was a time consuming, painful waste of time for me.This done what I'd hoped medication would do.

8. One feedback point is the treatment stops when you turn off the screen.Excellent app for anyone with depression.

9. I'm going through the course and learning to make time for healthy patterns that I can add to my life.

10. Only good thing is that the headset can be returned.

11. It helped me with insomnia, severe depression and severe anxiety.Awful app.

1. Fix Flow Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Flow: Restarting the app will resolve most errors.
2. Update the Flow App. Here is how:
   1. On Android goto PlayStore » Search for "Flow" » Open Flow - Depression treatment » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Flow » click "UPDATE".
3. Clear Flow - Depression treatment app cache: Clearing cached data will force your app to retrieve the latest data directly from Flow servers.
   1. On Android, goto Settings » Apps » Select "Flow - Depression treatment" » click Storage » click "Clear Cache".
4. Check Flow app permissions. If any of these permissions required to use your device's features are disenabled, Flow might not work.
5. Uninstall and reinstall Flow. If nothing else has worked, completely uninstall Flow then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Flow not working

2. Fix Flow Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Flow be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Flow not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Flow may not be able to connect to the Internet when running in the background.