Contact NeuroFlow Customer Service

Why chat with our AI NeuroFlow Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of NeuroFlow.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I continue using the app but I have to go to the Discover tab and manually track mood/sleep.Education is good but frequently when I finish a video I get a white screen with the checkmark and app is frozen so I have to close app and reopen to get it working again and find the course again.This app lies.

2. It's a great source and concept, but personally I find it lacking in some parts.The breathing reminder seemed to help, but the rest of it was actually stressful.

3. The mindfulness exercises are very short (you can actually choose different lengths) and really work in completely relaxing me in just 4 mins.

4. I tried to reinstall it and it wanted a password I dont have.Customer service has gone down hill but I still use the app.

5. The journal prompts for two which puts pressure on me to write prompts that honestly don't apply to me and it's not like I can click a button on them to dismiss them and say "No Thank You".

6. When I first started using the app, 1 1/2 years ago, customer service responded to my questions right away.

7. Thought it would be more useful in tracking my pain response/activity to better understand what I can do or my doctor can suggest to help improve.

8. Love! It keeps me on track with my mindfulness, self-care, and loving kindness practices.

9. I was told by the doctor that this app was free after signing up and going through all the setup processes.

10. Right after the screen that says they will never give your information to 3rd party apps, they ask for permission to send and share data with Google.

11. So the doctor told me just to delete it and not worry about it.Easy to follow.

1. Fix NeuroFlow Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NeuroFlow: Restarting the app will resolve most errors.
2. Update the NeuroFlow App. Here is how:
   1. On Android goto PlayStore » Search for "NeuroFlow" » Open NeuroFlow » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NeuroFlow » click "UPDATE".
3. Clear NeuroFlow app cache: Clearing cached data will force your app to retrieve the latest data directly from NeuroFlow servers.
   1. On Android, goto Settings » Apps » Select "NeuroFlow" » click Storage » click "Clear Cache".
4. Check NeuroFlow app permissions. If any of these permissions required to use your device's features are disenabled, NeuroFlow might not work.
5. Uninstall and reinstall NeuroFlow. If nothing else has worked, completely uninstall NeuroFlow then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NeuroFlow not working

2. Fix NeuroFlow Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NeuroFlow be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NeuroFlow not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NeuroFlow may not be able to connect to the Internet when running in the background.