Contact ASICS Runkeeper Customer Service

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3. Skip support wait times and emailing back and forth. Get help immediately.

1. If my screen goes black or if the app isn't on my screen the whole time (like if I want to change my song on spotify) it stops tracking my distance instantly.

2. 😐I have used Runkeeper for a couple of years, and have always liked that it would run in the background giving updates on my pace, distance, and average per mile every 5 minutes.

3. I don't know what you guys changed but you need to change it back! Will be checking out Strava!Edit 3: I changed the battery optimization it the gps still messes up, it's not that it stops tracking me it is just that is is wrong.

4. The app seems to start normally, but unbeknownst to me the app has stopped and displays a white screen that will not disappear until you quit and restart the app.

5. However, recently something changed, and the program quits if I turn of my phone's screen.

6. I changed my lock screen to 10 minutes.

7. It's stops tracking my run as soon as it is no longer on the screen.

8. Love that they added Training plans for longer races/runs.Three times it has crashed and just quit recording.

9. Please please bring back the option to choose your coach and their plans! They were great!I would give this app five stars in the past, but I have had weird issues lately.

10. Thank you.My experience has been great for years.

11. Like, who works out while making sure the screen stays on.

1. Fix ASICS Runkeeper Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ASICS Runkeeper: Restarting the app will resolve most errors.
2. Update the ASICS Runkeeper App. Here is how:
   1. On Android goto PlayStore » Search for "ASICS Runkeeper" » Open ASICS Runkeeper - Run Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ASICS Runkeeper » click "UPDATE".
3. Clear ASICS Runkeeper - Run Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from ASICS Runkeeper servers.
   1. On Android, goto Settings » Apps » Select "ASICS Runkeeper - Run Tracker" » click Storage » click "Clear Cache".
4. Check ASICS Runkeeper app permissions. If any of these permissions required to use your device's features are disenabled, ASICS Runkeeper might not work.
5. Uninstall and reinstall ASICS Runkeeper. If nothing else has worked, completely uninstall ASICS Runkeeper then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ASICS Runkeeper not working

2. Fix ASICS Runkeeper Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ASICS Runkeeper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ASICS Runkeeper not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ASICS Runkeeper may not be able to connect to the Internet when running in the background.