Contact TruMark Financial CU Customer Service

Why should I report an Issue with TruMark Financial CU?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TruMarkFinancial to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I live in Florida so stopping by a local branch is not an option.Besides having access to all other features this app has to offer, I cannot, since the download of this app, view any of my accounts.

2. I've tried everything, I went out a specifically picked up black construction paper so the checks would have a dark background and it still doesn't work.

3. That and the hours 😉Update 6/22/20-Thanks developer(s) for providing guidance on how to bypass the screen popup for access to quick balances by disabling the fingerprint login.

4. The instructions were easy, but I kept getting error messages when I tried to take picture of the checks.

5. Once I logged in with username and password I was able to use the app as normal so I stand corrected, the app is not useless and I appreciate you responding so quickly!The app was always not great but now it just flat out doesn't work at all.

6. Also, I have the same experience using the website on the phone.I downloaded this app so I could deposit checks during the epidemic.

7. And the message displays that the check cannot be read and try again, this time filling the borders.

8. On the logon screen it should remember the user ID as indicates with the checkbox and it shouldn't ask for the security question/answer on the same device so often.zero stars.

9. Now looking at the last time this app has been updated, it's been 2 years!I've honestly had it with this junky app.

10. Now I can only access my quick balance, because the account screen is just blank.

11. UPDATE: It is really getting annoying that I have to authenticate every single time I log on.

1. Fix TruMark Financial CU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TruMark Financial CU: Restarting the app will resolve most errors.
2. Update the TruMark Financial CU App. Here is how:
   1. On Android goto PlayStore » Search for "TruMark Financial CU" » Open TruMark Financial CU » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TruMark Financial CU » click "UPDATE".
3. Clear TruMark Financial CU app cache: Clearing cached data will force your app to retrieve the latest data directly from TruMark Financial CU servers.
   1. On Android, goto Settings » Apps » Select "TruMark Financial CU" » click Storage » click "Clear Cache".
4. Check TruMark Financial CU app permissions. If any of these permissions required to use your device's features are disenabled, TruMark Financial CU might not work.
5. Uninstall and reinstall TruMark Financial CU. If nothing else has worked, completely uninstall TruMark Financial CU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TruMark Financial CU not working

2. Fix TruMark Financial CU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TruMark Financial CU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TruMark Financial CU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TruMark Financial CU may not be able to connect to the Internet when running in the background.