Published by STAR Financial Bank on Mar 18, 2024

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Why should I report an Issue with STAR Bank Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of STAR Financial Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About STAR Bank Mobile

1. Check your account balances, transfer funds between accounts, deposit checks, pay bills and find the nearest STAR location.

2. STAR Bank mobile is available to all STAR Bank customers who are enrolled in Online Banking.

3. STAR Bank’s mobile app places your finances at your fingertips.

4. Plus, business clients can access treasury management features including payroll, ACH and wire transactions.

5. If not enrolled, visit starfinancial. com.

STAR Bank Customer Insights

1. That being said, the app is great, and I'm sure in a hundred years everyone will have forgotten the terror of temporarily losing access to their money.i like the new layout but i hated that they took away the option to create a pin to login to the app with.when that feature comes back i'll change it to 5 starsIt's a good bank, it seems.

2. Being able to transfer money back and forth between savings and checking in real time with no wait is super helpful.

3. Followed instructions given in the email and they were incomplete at best (had to stop at my local branch to find out how to actually access it.) Advertised as having "more and new features." What they don't say is those new features are paid features now.

4. It is greatly missed.Ever since the update transactions go through much slower, I used to be able to see them immediately and verify things like a purchase or PayPal transfer, now it takes quite awhile.

5. It at least gave you a running total of your balance after a transaction posted on the account.

6. So if I have multiple transaction amounts or write multiple checks for the same amount I never know which one has posted because it has them all coming from the same merchant.

7. Been with them for 2 years now, the greatest fraud prevention of any bank...Full of promises with no delivery.

8. Over all it keeps track of my money well and updates with no issues or wait time like the last app.

9. Now for the bruital honest negative - By now I'm sure you're aware that if there was an award for the worst mobile app roll-out.

10. That was nice if you were trying to balance and wanted to see how that purchases affected your account.

11. It's bundling several checks and transactions as the same title of "F******t Hotels and Resorts".

Steps to Troubleshoot & Fix STAR Bank Issues

1. Fix STAR Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart STAR Bank: Restarting the app will resolve most errors.
  2. Update the STAR Bank App. Here is how:
    1. On Android goto PlayStore » Search for "STAR Bank" » Open STAR Bank Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for STAR Bank » click "UPDATE".
  3. Clear STAR Bank Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from STAR Bank servers.
    1. On Android, goto Settings » Apps » Select "STAR Bank Mobile" » click Storage » click "Clear Cache".
  4. Check STAR Bank app permissions. If any of these permissions required to use your device's features are disenabled, STAR Bank might not work.
  5. Uninstall and reinstall STAR Bank. If nothing else has worked, completely uninstall STAR Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing STAR Bank not working


2. Fix STAR Bank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make STAR Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to STAR Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, STAR Bank may not be able to connect to the Internet when running in the background.

Reported Issues

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