Contact Onelink Connect Customer Service

Why should I report an Issue with Onelink Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of First Alert (BRK Brands) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Onelink Connect allows your smart home to run at full speed and helps with dead zones, while using the latest cybersecurity.

2. First Alert has been protecting homes and families since 1958 and is extending its legacy in safety to the Wi-Fi mesh category.

3. With smart homes becoming smarter, now so is your Wi-Fi.

4. Through the Onelink Connect app, the user can protect their devices from malware, hacking, set up user profiles, set content filters, pause the internet, receive override screens from their compatible Onelink smoke and CO alarms in the event of an emergency, and so much more.

1. Nits: both apps do not seem to "remember" the devices you've prioritized or allow you to dismiss alerts.So now not only discontinued Luma support, also they pushed a firmware that is breaking Luma devices.

2. I contact customer support by email, and their response is telling lies without fixing the problemAesthetically pleasing UI.

3. Discovered this is backward compatible with the Luma WiFi system.

4. That app had horrible reviews, and this is basically the same thing.

5. Works fine for me.

1. Fix Onelink Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Onelink Connect: Restarting the app will resolve most errors.
2. Update the Onelink Connect App. Here is how:
   1. On Android goto PlayStore » Search for "Onelink Connect" » Open Onelink Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Onelink Connect » click "UPDATE".
3. Clear Onelink Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Onelink Connect servers.
   1. On Android, goto Settings » Apps » Select "Onelink Connect" » click Storage » click "Clear Cache".
4. Check Onelink Connect app permissions. If any of these permissions required to use your device's features are disenabled, Onelink Connect might not work.
5. Uninstall and reinstall Onelink Connect. If nothing else has worked, completely uninstall Onelink Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Onelink Connect not working

2. Fix Onelink Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Onelink Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Onelink Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Onelink Connect may not be able to connect to the Internet when running in the background.