Contact Onelink Home Customer Service

Why should I report an Issue with Onelink Home by First Alert?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of First Alert (BRK Brands) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Now featuring the Onelink Safe & Sound, the 3-in-1 device that combines a hardwired smart smoke and carbon monoxide alarm with a premium speaker and embedded Amazon Alexa voice assistant.

2. Download the Onelink Home app to install, pair, and monitor your Onelink by First Alert connected home devices.

3. With safety notifications in the event of a smoke or CO emergency, plus premium audio and hands-free voice commands, the Safe & Sound adds safety, entertainment, and convenience to any home.

1. The application has cancelled the request to choose a device." I paid over $250 for a smoke detector! I must be NUTS! It won't connect to my phone or WiFi.

2. The application has cancelled the request to choose a device." Customer support doesn't know what that means.

3. It's a fail so far until I hear back from support.If you experience an issue where the app doesn't show a continue button before you finish setup, check the font settings on your phone.

4. This product is a serious security risk, as any breach of their network means that breach can reach your network.So far I can honestly say this is the worst app for a device I have ever installed.

5. Regardless of weather I choose the network or the actual device, I get the same message: "Something came up.

6. There's a big difference between a network and a device, but customer support says my network is the device.

7. I connected 1 wired and 2 battery alarms (the Smart Smoke and CO alarms, not the Safe & Sound with the speaker) and they were all recognized by the app in a few seconds without a hitch.

8. The application has cancelled the request to choose a device."This app is horrible.

9. I had this issue, and the customer service team did an incredible troubleshooting job to figure out the problem! The app, product and customer service team are all above expectations ☺If it were not the only supported app, I would never use it.

10. Edit: customer service was quick to reach out about my review..... They promised to call to resolve the issue a few months ago.... Still waiting on the call or any follow up.Gotta say I was surprised at most of the negative reviews.

11. I don't know how they expect someone to spend $200 on a device and not be able to set it up because their app is completely broken.I've yet to get any alerts when my smoke detectors go off.

1. Fix Onelink Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Onelink Home: Restarting the app will resolve most errors.
2. Update the Onelink Home App. Here is how:
   1. On Android goto PlayStore » Search for "Onelink Home" » Open Onelink Home by First Alert » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Onelink Home » click "UPDATE".
3. Clear Onelink Home by First Alert app cache: Clearing cached data will force your app to retrieve the latest data directly from Onelink Home servers.
   1. On Android, goto Settings » Apps » Select "Onelink Home by First Alert" » click Storage » click "Clear Cache".
4. Check Onelink Home app permissions. If any of these permissions required to use your device's features are disenabled, Onelink Home might not work.
5. Uninstall and reinstall Onelink Home. If nothing else has worked, completely uninstall Onelink Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Onelink Home not working

2. Fix Onelink Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Onelink Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Onelink Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Onelink Home may not be able to connect to the Internet when running in the background.