Published by BNP Paribas Bank Polska S.A. on Nov 7, 2024

Report an issue with BNP Paribas GOmobile.
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Why should I report an Issue with BNP Paribas GOmobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BNP Paribas Bank Polska S.A. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About BNP Paribas GOmobile

1. If you’re using our online banking GOonline system or shop online, using your debit or credit card, you can authorize these operations in GOmobile.

2. A convenient and safe way to pay in stores, shop online, withdraw money from ATM’s and make peer-to-peer phone transfers.

3. If you’re planning a trip abroad, you can buy GOtravel travel insurance or exchange currencies at a convenient rate.

4. You decide how you want to log into the app and authorize operations – you can choose a PIN code or fingerprint or Face ID (if your smartphone has this feature).

5. Convenient own, domestic, foreign, phone, tax and instant transfers.

6. You can manage your finances in an easy and convenient way – wherever you are.

7. Find out more about the app and it’s features and see for yourself, how easy everyday banking can be.

8. You can add your favorite recipients to the log in screen or create a standing order.

9. Whether you drive your car or commute by public transfer we’ve got a solution for you.

10. GOmobile is BNP Paribas Bank’s mobile app.

11. You can buy tickets or pay for parking.

BNP Paribas GOmobile Customer Insights

1. As a result the app is able to do only basics, so I have to keep account in other bank just to use modern banking app and do not spend my time on things which are automated ages ago in other banks.Online verification process is very poorly implemented.

2. the case is - I can not pay because field name is required, but field is blocking for editing.Not would you expect from banking app in 2019 and poor comparing to competitive banks - no contactless payments - no recurrent payments - no ability to pay for public transportation - no ability to save beneficiaries, so every time you have to manually input everything from scratch.

3. Six hours after completing all the steps, i've received an e-mail claiming i need to continue the registration process, with no links, and the application is in its original state, where one can start over or login (not working)Decent app, had some intermittent log-in issues last year but now its great.

4. PLEASE, FIXThe app runs well, but there are small caveats, for example no login with Android biometrics, forcing me to put in the 6 digit PIN every single time, simply because my phone has an iPhone-type face scanner instead of a fingerprint scanner.

5. The only downside: not possible to c&p bank account numbers easily when doing a wire transfer.

6. Great update!Transfer function doesn't show all accounts while in desktop version you can transfer from any account.

7. Enable copy and paste mode, very annoying that I have to add details manually into the description box when making a transfer when I have the details already on my phone.

8. I informed BNP about this issue over a year ago before the new version of the app, and I'm disappointed to see that such a basic and simple issue still has not been solved.works smoothly and that's it.

9. Really like the additional information when sending money through the app, like when will the payment most likely reach the recipient, and how much money is left on the account if I send it.

10. I can do a lot of things directly from my phone, in an easy and intuitive way.Not the worst banking app but not the best by any stretch.

11. Consider adding a card section to freeze and unfreeze the bank card.

Steps to Troubleshoot & Fix BNP Paribas GOmobile Issues

1. Fix BNP Paribas GOmobile Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BNP Paribas GOmobile: Restarting the app will resolve most errors.
  2. Update the BNP Paribas GOmobile App. Here is how:
    1. On Android goto PlayStore » Search for "BNP Paribas GOmobile" » Open BNP Paribas GOmobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BNP Paribas GOmobile » click "UPDATE".
  3. Clear BNP Paribas GOmobile app cache: Clearing cached data will force your app to retrieve the latest data directly from BNP Paribas GOmobile servers.
    1. On Android, goto Settings » Apps » Select "BNP Paribas GOmobile" » click Storage » click "Clear Cache".
  4. Check BNP Paribas GOmobile app permissions. If any of these permissions required to use your device's features are disenabled, BNP Paribas GOmobile might not work.
  5. Uninstall and reinstall BNP Paribas GOmobile. If nothing else has worked, completely uninstall BNP Paribas GOmobile then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BNP Paribas GOmobile not working


2. Fix BNP Paribas GOmobile Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BNP Paribas GOmobile be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BNP Paribas GOmobile not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BNP Paribas GOmobile may not be able to connect to the Internet when running in the background.

Reported Issues