Contact Filmic Firstlight Customer Service

Why should I report an Issue with Filmic Firstlight - Photo App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FiLMiC Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It would be nice if phone manufacturers would not block third-party apps from accessing all features, but we can hope.I like the app but... I am using this app on my Surface Duo and it really takes a much better picture than the native camera.

2. (Remember the first version of Photoshop?) The swipe method is particularly nice and it's an intuitive way to control exposure and focus, much better than the Samsung native app.

3. You either shot more area and wind up cropping the picture or you cut off part of your shot 🤦 ♂️I'd love to have a photo app with the same interface as Filmic Pro.

4. It's extremely light on features, control options, and customisation for an app that not only costs money, not only on a subscription basis, but costs money on a WEEKLY subscription basis.

5. For this reason, I don't recommend buying premium unless you're on Android 9 (Pie) or newer, as it may not work properly.Recent stability of manual exposure on Pixel 5 is unusable.

6. Just my 2centsI really like the interface, the focus and exposure gestures give you easy control.

7. This seems more intuitive than my Note 10+'s native camera.

8. It takes amazing photos in the native camera app in the exact same lighting.

9. I have seen how responsive the Filmic team is responding to bug reports and adding features.

10. The native Samsung camera app is still far superior in this regard.This could be great.

11. The shutter speed goes to 1/5000+ and the phone doesn't support it without adding massive noise that appears as if the ISO is set too high.

1. Fix Filmic Firstlight Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Filmic Firstlight: Restarting the app will resolve most errors.
2. Update the Filmic Firstlight App. Here is how:
   1. On Android goto PlayStore » Search for "Filmic Firstlight" » Open Filmic Firstlight - Photo App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Filmic Firstlight » click "UPDATE".
3. Clear Filmic Firstlight - Photo App app cache: Clearing cached data will force your app to retrieve the latest data directly from Filmic Firstlight servers.
   1. On Android, goto Settings » Apps » Select "Filmic Firstlight - Photo App" » click Storage » click "Clear Cache".
4. Check Filmic Firstlight app permissions. If any of these permissions required to use your device's features are disenabled, Filmic Firstlight might not work.
5. Uninstall and reinstall Filmic Firstlight. If nothing else has worked, completely uninstall Filmic Firstlight then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Filmic Firstlight not working

2. Fix Filmic Firstlight Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Filmic Firstlight be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Filmic Firstlight not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Filmic Firstlight may not be able to connect to the Internet when running in the background.