Contact Fig Customer Service

Why should I report an Issue with Fig: Food Scanner & Discovery?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fig - Food Is Good to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I've even been able to use Fig to also find out what foods that I previously thought were OK were actually making me sick! On top of that, the customer service is great & they are so kind!Seems cool.

2. When I scan barcodes with spotty cell service 95% of the time it tells me the products couldn't be found, and if I scan them later at home they pop right up.

3. Being able to scan the barcode to check my foods was so helpful at the beginning.

4. I found the scanner to be reliable and enjoyed using it, the results surprising me at how many ingredients in foods that are causing my issues.

5. The app is easy to use, & I love how when you scan a barcode it shows you the ingredients and highlights allergens and other potential/common allergens.

6. Tried to scan a barcode but when the popup comes up to allow camera access, doesn't work.

7. I end up having to just search ingredients I'm not sure about which ends up being time consuming.Of the food scanners available, Fig is the most outstanding app.

8. Both my mom and i love using it.This may be useful for checking whether to avoid things but it doesn't do enough to positively recommend foods.

9. You got this!Amazing app! I have to follow a low FODMAP/low carb meal plan and this app really helps me be able to quickly see what foods align with my dietary needs.

10. Too often ingredient labels make it difficult to determine exactly what is in a product and there have even been times the ingredient list didn't mention a specific ingredient even though it was in fact in the product.

11. It's like a little buddy looking out for me.I absolutely love this app!! When I found out I had MANY dietary restrictions I had a lot of trouble finding foods to eat.

1. Fix Fig Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fig: Restarting the app will resolve most errors.
2. Update the Fig App. Here is how:
   1. On Android goto PlayStore » Search for "Fig" » Open Fig: Food Scanner & Discovery » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fig » click "UPDATE".
3. Clear Fig: Food Scanner & Discovery app cache: Clearing cached data will force your app to retrieve the latest data directly from Fig servers.
   1. On Android, goto Settings » Apps » Select "Fig: Food Scanner & Discovery" » click Storage » click "Clear Cache".
4. Check Fig app permissions. If any of these permissions required to use your device's features are disenabled, Fig might not work.
5. Uninstall and reinstall Fig. If nothing else has worked, completely uninstall Fig then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fig not working

2. Fix Fig Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fig be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fig not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fig may not be able to connect to the Internet when running in the background.