Contact China Train Ticket Customer Service

Why should I report an Issue with China Train Ticket for 铁路12306?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Beijing Yikele Technology Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Real-time buy train tickets, refunds, reschedules, query train schedules/delay/route map/arrival reminder.

2. Support China Mainland ID card, Hong Kong and Macao Permit, Taiwan Permit, Passport registration account.

3. G – High-Speed / C – Intercity EMU / D – Electric Multiple Units / K – Fast / T – Express / Z – Direct Express etc.

4. This software and 12306 official website full encrypted communications, safety and reliability.

5. Support Alipay / fingerprint payment, UnionPay payment.

6. Share travel information to Passbook / Wallet and WeChat.

7. Don't worry about peak season tickets cannot be bought! • After selecting monitoring plan, 24 hours unmanned monitoring for tickets. • Multiple combinations of monitoring plans, more opportunity to success. • Monitoring success automatically receives alerts to payment without having to wait for watching. • Buy tickets, reschedule, refund core feature all in one. • Passenger verifies status displays as pending or not pass, please take valid ID card to your nearest railway station to verify. • Select from and to city and departure date query trains. • Select a train, seat type, passengers and ticket type to make an order.

1. I wanted to change the language into Chinese because I can read it and it would be easier to read but I couldn't really change the language and that makes me inconvenient to buy the tickets and check out the details of the tickets.Very easy to use for am English-speaker! So great not to pay any fees (or minimal fees) on top of the price of the train tickets.

2. enjoyEven though I am connected to stable wifi, when I search for a train ticket, it loads and loads, then says I am on a restricted network and need to either restart the router or change to 4G and stop airplane mode.

3. I am OK to register all travelers info, I thought that the system was to help me monitor and automatically book tickets once they are available but No! Even after paying for the membership, nothing happens it just says it's monitoring without doing a single query or trial to buy.this app is atrocious.

4. It cannot find train tickets for a common route even when many of them exist.

5. Enjoy travelling China.1. Cannot change language (why is my app in English? I want it in Chinese!) 2.

6. To search for train tickets? This is the CCP looking at you.

7. The system requires different level of checks in order to get to be able to monitor, buy, tickets.

8. Trying to get train tickets without it? Good luck.

9. I hate having to use it, the one extra star is for the fact that it does get you where you need to go but it's a painfully low quality as an app.

10. 1 star for ability to check train schedule.

11. Cannot find stations by English name 3.

1. Fix China Train Ticket Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart China Train Ticket: Restarting the app will resolve most errors.
2. Update the China Train Ticket App. Here is how:
   1. On Android goto PlayStore » Search for "China Train Ticket" » Open China Train Ticket for 铁路12306 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for China Train Ticket » click "UPDATE".
3. Clear China Train Ticket for 铁路12306 app cache: Clearing cached data will force your app to retrieve the latest data directly from China Train Ticket servers.
   1. On Android, goto Settings » Apps » Select "China Train Ticket for 铁路12306" » click Storage » click "Clear Cache".
4. Check China Train Ticket app permissions. If any of these permissions required to use your device's features are disenabled, China Train Ticket might not work.
5. Uninstall and reinstall China Train Ticket. If nothing else has worked, completely uninstall China Train Ticket then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing China Train Ticket not working

2. Fix China Train Ticket Server issues & Internet Connection

1. Check network connection: An unstable Internet will make China Train Ticket be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to China Train Ticket not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, China Train Ticket may not be able to connect to the Internet when running in the background.