Contact China Trains Customer Service

Why should I report an Issue with China Trains?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TravelChinaGuide to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This is most likely just a fishing Expedition so that the CCP can steal your information.no more credit card payment? how do tourist pay now.

2. However, like some reviewers had said, it no longer works, constant message saying it cannot connect to network.

3. Seems this app is no longer supported but the developer had not bothered to remove it from the Google app store.great app, good customer support.

4. you cant expect tourist to have wechat or alipayCan never connect.

5. I cleared the cache, uninstalled and reinstalled, nothing helped, including trying on another phone.

6. No extra costs.This app is garbage that should not be in the Google Play store.

7. Installed in the United States, it cannot connect.

8. Except somehow I have a network to be writing this review flaming this piece of trash right now.

9. Wanted to book a train that was already sold out, they booked an alternative one.

10. It says you have no network.

11. Doesn't matter if I use Wifi, 4G, or 5G.

1. Fix China Trains Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart China Trains: Restarting the app will resolve most errors.
2. Update the China Trains App. Here is how:
   1. On Android goto PlayStore » Search for "China Trains" » Open China Trains » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for China Trains » click "UPDATE".
3. Clear China Trains app cache: Clearing cached data will force your app to retrieve the latest data directly from China Trains servers.
   1. On Android, goto Settings » Apps » Select "China Trains" » click Storage » click "Clear Cache".
4. Check China Trains app permissions. If any of these permissions required to use your device's features are disenabled, China Trains might not work.
5. Uninstall and reinstall China Trains. If nothing else has worked, completely uninstall China Trains then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing China Trains not working

2. Fix China Trains Server issues & Internet Connection

1. Check network connection: An unstable Internet will make China Trains be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to China Trains not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, China Trains may not be able to connect to the Internet when running in the background.