Published by First Advantage Background Services Corp.

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Why should I report an Issue with Get Verified?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of First Advantage Background Services Corp. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Get Verified Customer Insights

1. It took me all day for them to reset my username now when they asked me to change password they will not accept any of my submissionsAwful it keeps asking for my location when I repeatedly in every way possible gave it location permissions fix ur stupid appI try to download the latest version is not working out I try on both phones iPhone and androidAwful.

2. Nope!Like every other reviewer, I cannot complete my setup because it will not allow me to change my password no matter what I try.

3. Day 2 and still can't even log in, reset password (as it doesn't recognize the password I created on their website version), or launch the "contact us" option.

4. Not only did the application that I took hours to complete disappear! I can't reach a human being to find out anything about it! All I'm getting is a chat bot.Garbage application.

5. 1 star.I cannot change password so I can sign in.

6. Would leave negative stars for all the time this wasting if I could.Unable to tap (?) for more information on business documents s been.

7. App crashes.No, I have been having a lot of trouble with your get verified and so have a lot of my colleages at work.

8. Unable to make a new password.

9. And we give them our social security number? Very concerning.This has got to be the most annoying app ever created.

10. I was hoping I'd be able to avoid any and all problems others are having.

11. 3 out of 3 options do not work.

Steps to Troubleshoot & Fix Get Verified Issues

1. Fix Get Verified Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Get Verified: Restarting the app will resolve most errors.
  2. Update the Get Verified App. Here is how:
    1. On Android goto PlayStore » Search for "Get Verified" » Open Get Verified » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Get Verified » click "UPDATE".
  3. Clear Get Verified app cache: Clearing cached data will force your app to retrieve the latest data directly from Get Verified servers.
    1. On Android, goto Settings » Apps » Select "Get Verified" » click Storage » click "Clear Cache".
  4. Check Get Verified app permissions. If any of these permissions required to use your device's features are disenabled, Get Verified might not work.
  5. Uninstall and reinstall Get Verified. If nothing else has worked, completely uninstall Get Verified then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Get Verified not working


2. Fix Get Verified Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Get Verified be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Get Verified not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Get Verified may not be able to connect to the Internet when running in the background.

Reported Issues