Contact ArcGIS Companion Customer Service

Why should I report an Issue with ArcGIS Companion?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Esri to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The ArcGIS Companion app is a native mobile companion to your ArcGIS Online or ArcGIS Enterprise organization.

2. As a result, managing your ArcGIS content or keeping up with what’s happening in your organization has never been simpler.

3. Your ArcGIS organization already offers a powerful cloud based end-to-end GIS and mapping platform.

4. Our new mobile app brings some of these elements together in a user-friendly way on your own mobile devices at your convenience.

5. At Esri, we are always looking for ways to give our customers more.

6. We encourage you to try out the new app and to share your feedback and experiences with us.

7. We’d like to hear from all sides on what would make the app even more useful for you and your organization.

1. How come two finger zooming works on iPhone but not our Android users?Finally! When you're out in the field or at lunch and someone needs access to something, you can do it here without needing a laptop or tablet.The accessibility to content on ArcGIS Online provided by ArcGIS Companion is awesome!STOP MAKING APPS THAT HELP FIX THE APP THAT NEEDS A APP TO WORK ON THE NON WORKING APP.

2. DO I NEED TO MAKE AN APP ON HOW TO MAKE AN APP THAT DOEST REQUIRE AN APP FOR AN APP TO WORK ON AN APP?!Login is not working for Enterprise portalLog on dont work at allOnly first time working, not working subsequent open.Though good in concept and a much needed mobile portal integration, it sadly only does arcgis online.

3. It is useful for field work and viewing maps that cant be viewed through collector.Simply crashes every time I try to log on with my AGOL credentials.

4. Update: portal is now supported! I'll start testing.

5. No message or anything.Great for searching our apps.

6. YOUR THINKING OF CONSISTENT CONFUSED AN LOVE IT NOTIONS ARE HILARIOUS.

7. Vector tile layers even spit out pure json.

8. Lack of portal and features make this app rather useless.

9. I'm so far missing SAML user adding but that's survivable.

10. Furthermore the ability to display data is limited.

11. ONLY THING IS NOW WE ARE LAUGHING AT YOU.

1. Fix ArcGIS Companion Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ArcGIS Companion: Restarting the app will resolve most errors.
2. Update the ArcGIS Companion App. Here is how:
   1. On Android goto PlayStore » Search for "ArcGIS Companion" » Open ArcGIS Companion » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ArcGIS Companion » click "UPDATE".
3. Clear ArcGIS Companion app cache: Clearing cached data will force your app to retrieve the latest data directly from ArcGIS Companion servers.
   1. On Android, goto Settings » Apps » Select "ArcGIS Companion" » click Storage » click "Clear Cache".
4. Check ArcGIS Companion app permissions. If any of these permissions required to use your device's features are disenabled, ArcGIS Companion might not work.
5. Uninstall and reinstall ArcGIS Companion. If nothing else has worked, completely uninstall ArcGIS Companion then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ArcGIS Companion not working

2. Fix ArcGIS Companion Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ArcGIS Companion be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ArcGIS Companion not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ArcGIS Companion may not be able to connect to the Internet when running in the background.