Contact ArcGIS Explorer Customer Service

Why should I report an Issue with ArcGIS Explorer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Esri to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Most of the map layers won't work 99% of the time, and every few weeks it says 'no maps available' then won't let me log in (yes maps are available and yes my login details are correct), then throws an error message every so often saying the app in unstrustworthy source, i click trust, and it keeps asking me to trust it over and over.Crashes a bit.. Some of my outside agency served and personal maps won't load or display.

2. It won't jump to the site you've searched for resulting in lots of stuffing around zooming out to find the tag then zooming back in on it, as I said, It was good.After the login with the ArcGIS online credentials, I try to open a map within a group but when I click on the map item it ask again the ArcGIS online credentials... so I fill in with the same credentials but login at this point is not working anymore, so I can't see the map.

3. Testing to use as GIS, SAR, and emergency management tool, but varies widely in response, ability, and function.The app continuely freezes and crashes immediately after entering login details for the first time on a device.

4. Please make it possible to login once when in signal and then stay logged in if offline and able to access the downloaded maps.

5. It is a map that shows a whole lot of creeks, streams, and other permanently flowing waterways that are missing or totally lacking on basic road maps such as Google, Bing and the like.

6. However, once the app is working, it works well, allowing our team to operate effectively offline.Before the update the app worked, it was slow but it at least worked.

7. Occasionally, it cannot find the coordinates that I add in, but the larger problem is that when I add coordinates IT DOES NOT GO TO THEM! You have to then zoom out and out and out until you find the little dropped point (which is your coordinate that you just put in) and then you have to zoom in and in and in to get back to the spot.

8. Once it does eventually login after multiple attempts over several days, it continually asks to login repeatedly if the device is offline.

9. I hope it will be fixed asap, till 2 weeks ago everything was working fine.Terrible won't load onto laptop because already loaded on phone.

10. Pretty worthless since most maps are around 100mb in size and trying to view them over cell data is just too slow.

11. Says can download maps for offline use, but no provision to do so.

1. Fix ArcGIS Explorer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ArcGIS Explorer: Restarting the app will resolve most errors.
2. Update the ArcGIS Explorer App. Here is how:
   1. On Android goto PlayStore » Search for "ArcGIS Explorer" » Open ArcGIS Explorer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ArcGIS Explorer » click "UPDATE".
3. Clear ArcGIS Explorer app cache: Clearing cached data will force your app to retrieve the latest data directly from ArcGIS Explorer servers.
   1. On Android, goto Settings » Apps » Select "ArcGIS Explorer" » click Storage » click "Clear Cache".
4. Check ArcGIS Explorer app permissions. If any of these permissions required to use your device's features are disenabled, ArcGIS Explorer might not work.
5. Uninstall and reinstall ArcGIS Explorer. If nothing else has worked, completely uninstall ArcGIS Explorer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ArcGIS Explorer not working

2. Fix ArcGIS Explorer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ArcGIS Explorer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ArcGIS Explorer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ArcGIS Explorer may not be able to connect to the Internet when running in the background.