Contact ArcGIS Collector Customer Service

Why should I report an Issue with ArcGIS Collector?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Esri to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When you download maps it will throttle itself, no matter how fast your internet is it will not download fast, if the app experiences 1 millisecond of not being on internet it will cancel the download and you have to start from beginningUsed this for a class last fall, learned quickly and easy to use- absolutely no problems, loved it.

2. Attribute data was synced with ArcGIS Pro on a laptop but no attribute data of the same point is available on webmap.Complete garbage! Doesn't show all of the features on the online map.

3. Rebooted android device, restarted app, and now it sometimes recognizes location, but refuses to maintain the log in, and can no longer access feature layer.

4. (Water meter/irrigation backflow testing) My phone is a Galaxy Active S6 oh, so kind of old but it was still working fine before I had to start using this app.

5. Where's my map? Okay finally... wait "No maps"? I'm in the map right now, it all still exists online?! Probably have to delete the map and the layer and start all over again.

6. Unfortunately, my contracting company uses it, so I'm stuck with this mapping fiasco in which I copy the point coordinates and transfer them to Backcountry navigator EVERY.MORNING. It's a waste of time, this app.

7. It does glitch and crash more than any other app I've ever used - then again ESRI puts every bell and whistle in their products to create customizable experiences.

8. The webmap is fine since other areas download.

9. Cant put more than one point on my layer and a number of other issues.

10. When it does manage to connect to the unit (rarely), it take up to 10 seconds after moving for the location to update.

11. Fails to download offline maps.

1. Fix ArcGIS Collector Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ArcGIS Collector: Restarting the app will resolve most errors.
2. Update the ArcGIS Collector App. Here is how:
   1. On Android goto PlayStore » Search for "ArcGIS Collector" » Open ArcGIS Collector » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ArcGIS Collector » click "UPDATE".
3. Clear ArcGIS Collector app cache: Clearing cached data will force your app to retrieve the latest data directly from ArcGIS Collector servers.
   1. On Android, goto Settings » Apps » Select "ArcGIS Collector" » click Storage » click "Clear Cache".
4. Check ArcGIS Collector app permissions. If any of these permissions required to use your device's features are disenabled, ArcGIS Collector might not work.
5. Uninstall and reinstall ArcGIS Collector. If nothing else has worked, completely uninstall ArcGIS Collector then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ArcGIS Collector not working

2. Fix ArcGIS Collector Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ArcGIS Collector be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ArcGIS Collector not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ArcGIS Collector may not be able to connect to the Internet when running in the background.