Contact Collector Classic Customer Service

Why should I report an Issue with Collector Classic?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Esri to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I switched to the beta version, and have found it works well, but requires more setup on the backend than the current release version.A feature, an option for enabling / disabling a background data collection is needed as our field personel has to walk in mountainous areas and forests and we need to know what parts of selected area were already checked (management).

2. I have made over 500 changes while working in the field using an offline map, and none of the changes sync back to the original layer! I am currently trying to figure out how to save the edits amd append them back to the layer, as this is a whole days worth of work lost! The guides are all unhelpful, and do not address how to go about this process.

3. Collector worla perfectly fine if you choose to work with live data, but DO NOT try to take it offline.I have to uninstall and install it again whenever there's an error.

4. If you will always use Collector in areas with cell signal, you'll have little or no problems with this app, but if you need it for work in remote areas, you'll be disappointed.App does not support logging in with Google which is how I log into my account.

5. It's not very useful when you have to go out into the field where there isn't any cell service so you make these offline areas to reduce the about of storage it uses but then you find out you can't even access the individual offline areas.

6. It won't let me remove maps I've downloaded for offline use, and doesn't give me the option to change my work area.

7. The major thing that I'm disappointed in is that you can access the individual Offline Areas in an IOS version of the app but not for the Andriod version.

8. I keep getting an error message saying that the download failed because "Parameters cannot be null." I've used Collector on a Windows 10 tablet as well, and it works a little better there, but still has issues.

9. The problem is it cannot be removed! Uploading of offline data also sucks even if I have good net connection.

10. the new Auto_ snapping is super ! it is definitely the most efficient work flow and we've been waiting for this 6 years! Know my field guys can truly fully edit and I don't have as much work .

11. App constantly switches between portrait and landscape between pages and menus, then during actual use forces you to work in landscape which requires holding the device with two hands.

1. Fix Collector Classic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Collector Classic: Restarting the app will resolve most errors.
2. Update the Collector Classic App. Here is how:
   1. On Android goto PlayStore » Search for "Collector Classic" » Open Collector Classic » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Collector Classic » click "UPDATE".
3. Clear Collector Classic app cache: Clearing cached data will force your app to retrieve the latest data directly from Collector Classic servers.
   1. On Android, goto Settings » Apps » Select "Collector Classic" » click Storage » click "Clear Cache".
4. Check Collector Classic app permissions. If any of these permissions required to use your device's features are disenabled, Collector Classic might not work.
5. Uninstall and reinstall Collector Classic. If nothing else has worked, completely uninstall Collector Classic then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Collector Classic not working

2. Fix Collector Classic Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Collector Classic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Collector Classic not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Collector Classic may not be able to connect to the Internet when running in the background.