Published by European Society of Cardiology on Aug 23, 2024

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Why should I report an Issue with ESC Pocket Guidelines?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of European Society of Cardiology to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About ESC Pocket Guidelines

1. The ESC Pocket Guidelines app also contains numerous interactive tools, i. e. algorithms, calculators, scores and clinical decision support (CDS) tools. guideline recommendations in specific patient cases.

2. The ESC Pocket Guidelines app is now a CE-marked medical software device.

3. Share links to specific areas of the app via communication channels, e. g.

ESC Pocket Guidelines Customer Insights

1. When you try to login, a white flashing screen appears.App not work ... Refusing to download all Guid lines Dose not work ..please do something ESC app ... Not working at all in my phone .. any body was fixed plz tell me how ??? 🙏🏻🙏🏻It's a Good app with a wide range Of topics.

2. What could be the problem? Otherwise really Looks like a Great up, keep It upJust keeps crashing The app is good.... when it works, which happens 0.5% of the times you need it.

3. I will try some weeks later to see if they fix the bug.it is very simple good source for cardiologistIt keeps crashing now even after installation and reinstalling! Any clue on what to do?Crashed all the time, what to do?Crashing every time.

4. Hope the problem gets fixed for this has been the case for several months now.URGENT .. URGENT .. URGENT By this app, I can print/download a pdf file of a page of a specific topic.

5. Really useful and very handful however since the last update(the 2022 ESC) it keeps crashing all the time.

6. PLEASE I need to download/print a full topic in pdf -not just a page- through the app OR print/download all topics of the app.

7. It's a URGENT.After the last update, the app stopped working.

8. It wouldn't even open after download.

9. However, am not able to log in through the app to download the protocols.

10. Could I? You can modify that in the upcoming update.

11. I even had to Go to the website to change my password, to no avail.

Steps to Troubleshoot & Fix ESC Pocket Guidelines Issues

1. Fix ESC Pocket Guidelines Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ESC Pocket Guidelines: Restarting the app will resolve most errors.
  2. Update the ESC Pocket Guidelines App. Here is how:
    1. On Android goto PlayStore » Search for "ESC Pocket Guidelines" » Open ESC Pocket Guidelines » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ESC Pocket Guidelines » click "UPDATE".
  3. Clear ESC Pocket Guidelines app cache: Clearing cached data will force your app to retrieve the latest data directly from ESC Pocket Guidelines servers.
    1. On Android, goto Settings » Apps » Select "ESC Pocket Guidelines" » click Storage » click "Clear Cache".
  4. Check ESC Pocket Guidelines app permissions. If any of these permissions required to use your device's features are disenabled, ESC Pocket Guidelines might not work.
  5. Uninstall and reinstall ESC Pocket Guidelines. If nothing else has worked, completely uninstall ESC Pocket Guidelines then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ESC Pocket Guidelines not working


2. Fix ESC Pocket Guidelines Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ESC Pocket Guidelines be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ESC Pocket Guidelines not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ESC Pocket Guidelines may not be able to connect to the Internet when running in the background.

Reported Issues