Published by GoodRx on Oct 30, 2023

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Why should I report an Issue with GoodRx: Prescription Coupons?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of GoodRx to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About GoodRx: Prescription Coupons

1. GoodRx is the perfect prescription discount finder for all your meds and health care needs.

2. Our mobile health care platform helps millions of Americans affordably get medicine, prescription drugs, pet meds, senior care and more.

3. GoodRx contains everything from prescription rewards to telehealth services for a complete mobile health tool and Rx savings solutions.

4. Download GoodRx today to find savings on your medication and become your own health advocate! - Featured by: The New York Times, PBS, ABC News, Forbes, CNN, Good Morning America, The LA Times & more!

5. Upgrade to GoodRx Gold for even more benefits, medication rewards and prescription discount offers.

6. Monitor prescription status with a pill reminder and medicine tracker, check prices, & get convenient prescription savings with mobile coupons.

7. Save money on meds with a free prescription discount finder and care for yourself without breaking the bank.

8. Get exclusive pricing and reliable mobile health care with GoodRx Gold.

9. The affordable health care and medication app – that’s GoodRx.

10. Find prescription savings for medications & drugs with our Rx app for healthy living well under the average medication price.

11. Discover medicine discount options with GoodRx's digital coupons.

GoodRx Customer Insights

1. Thank youThe price listed on the coupon had not been updated, according to GoodRx customer service, and I was charged more than double what was showing.

2. $9 instead of $30? Hell yeah!Great amount of options (e.g., can save coupons for later, have the coupon texted/emailed to you, etc.), it always returns a large amount of locations, and has an extremely simple yet somewhat elegant interface.

3. Ultimately, it was still less than using insurance but frustrating that I chose to have my prescription filled where I did, which was not as convient, because it was showing much cheaper than other locations.I used to love this app.

4. It used to show the Kroger plan cost and just the regular GoodRX cost, now it's not showing me nearly as many options.

5. May raise the rating if the maneuverability within the app improves and/or if the prescription prices change (for the better or worse).Don't sign up for the gold plan.

6. Don't get me wrong, I love staring at a white screen whose top is filled with neon yellow as much as the next guy, but I think being able to change that might be worth looking in to.

7. Finding and using the coupons was easy and the pharmacy was already familiar with the program.

8. Update: issue corrected with update, however you can't cash in your points if you login with your phone#.

9. I find the app to be fantastic! The developers have done a good job designing an app that is easy to use, easy to understand.

10. It won't let me select a pharmacy or hide items from my list so it won't tally their cost into the total.

11. From now on when filling a prescription, I will always check out GoodRx first.

Steps to Troubleshoot & Fix GoodRx Issues

1. Fix GoodRx Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart GoodRx: Restarting the app will resolve most errors.
  2. Update the GoodRx App. Here is how:
    1. On Android goto PlayStore » Search for "GoodRx" » Open GoodRx: Prescription Coupons » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GoodRx » click "UPDATE".
  3. Clear GoodRx: Prescription Coupons app cache: Clearing cached data will force your app to retrieve the latest data directly from GoodRx servers.
    1. On Android, goto Settings » Apps » Select "GoodRx: Prescription Coupons" » click Storage » click "Clear Cache".
  4. Check GoodRx app permissions. If any of these permissions required to use your device's features are disenabled, GoodRx might not work.
  5. Uninstall and reinstall GoodRx. If nothing else has worked, completely uninstall GoodRx then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GoodRx not working


2. Fix GoodRx Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make GoodRx be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GoodRx not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GoodRx may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Do not need anymore do not start my Xarelto remove all my card information can not get you by phone

    — by Linda Moore 2 years ago

  • I never signed up for gold. You are charged me 9.99. Card ending 0099. Wendy Baldwin. I checked all my emails. Please refund me. I never signed up.

    — by wendy baldwin 2 years ago

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