Contact MoleScope Customer Service

Why should I report an Issue with MoleScope?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MetaOptima Technology Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. MoleScope by MetaOptima is designed to bring you peace of mind by helping you track and monitor your moles and spots over time, MoleScope allows you to manage your skin check and connect with a specialist* from the comfort of your own home.

2. MoleScope is designed to make skin screening simple by helping you monitor your moles and track changes over time. 70% of skin cancers are first spotted by patients, not doctors.

3. The MoleScope app is designed for use with the MoleScope mobile dermoscopy device, available for order at The MoleScope device provides high-quality imaging of your spots using magnification and specialized lighting.

4. With MoleScope, you and your doctor can spot suspicious moles sooner and ensure your moles are receiving the medical attention they need.

5. Send your spot images to a skin cancer specialist and get peace of mind.

6. Regular skin screening is essential in the early detection and prevention of skin cancer.

7. Download MoleScope and start scanning your spots today.

1. My family has a history of skin cancer and MoleScope makes me feel more at ease about my risks.Submitted a photo of the mole on my skin like the app said and never heard anything back.. also it does not show the forearm part towards body which is where needed to place the pointer...Great little app that I recommend to my patients so that they can easily track and send quality images.Doesn't allow me to register an account and use it.

2. I'm loving the magnified images, there are so many details about your moles that I never knew about before, which is super helpful for ABCD's.Honestly I'd never heard of tracking moles before this, but the app makes it easy and worth your time.

3. Downloaded this as one of the very few apps that gives you the option to take photos of various body areas which is great to see any changes over time, (new moles etc).

4. My doc was super impressed with the images - very helpful!Five stars: easy to get started, easy to use, easy to send images to a derm, and easy to do skin checks.

5. ThanksWas tired of waiting for months to see my derm so I gave this a try since it was reasonably priced… I was able to send images of the moles I was worried about through the app and got a reply in DAYS.

6. Can the developers consider adding the front & reverse cameras on your phone as an option?I think you are the best on the market, but I am missing some features: like export all photos for backup reason.

7. And I see that I can use this app without molescope device, so its not clear: will you keep my photos or will delete after some time, because I using it for free (without molescope device).

8. Really simple and easy to use, and I love the fact that there's no premium option and you don't need to pay for anything unlike all the other apps on the store.

9. Delete photo shows error 'malformed data' and dont let delete image.

10. Thanks!This is a great app to track your moles.

11. Thankyou for not taking advantage!Downloaded the app then learned that you can buy a phone attachment.

1. Fix MoleScope Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MoleScope: Restarting the app will resolve most errors.
2. Update the MoleScope App. Here is how:
   1. On Android goto PlayStore » Search for "MoleScope" » Open MoleScope » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MoleScope » click "UPDATE".
3. Clear MoleScope app cache: Clearing cached data will force your app to retrieve the latest data directly from MoleScope servers.
   1. On Android, goto Settings » Apps » Select "MoleScope" » click Storage » click "Clear Cache".
4. Check MoleScope app permissions. If any of these permissions required to use your device's features are disenabled, MoleScope might not work.
5. Uninstall and reinstall MoleScope. If nothing else has worked, completely uninstall MoleScope then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MoleScope not working

2. Fix MoleScope Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MoleScope be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MoleScope not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MoleScope may not be able to connect to the Internet when running in the background.