Published by Optimax Investments LTD. on Jul 26, 2023

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Why should I report an Issue with Prescription Scanner by Glasse?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Optimax Investments LTD. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Prescription Scanner by Glasse image 1 contact Prescription Scanner by Glasse image 2

About Prescription Scanner by Glasse

1. Just download the app, scan your glasses and shop a new pair online with your prescription at GlassesUSA. com. * Easy & fast: Get your prescription in less than 5 minutes! • Download the app & scan your current glasses using only a smartphone, computer screen and magnetic card. • Get accurate results through a quick, simple process with audio & video tutorials to guide you every step of the way. • Use the prescription to purchase new glasses online with an exclusive discount. GlassesUSA. com is the #1 online retailer for prescription eyewear in the US, with a pair of glasses sold every minute!

2. Find eyewear for every need including protective eyewear, blue light protection, prescription eyewear with anti-fog coatings, sports glasses, kids’ glasses, contact lenses and more.

3. Introducing Prescription Scanner: an easy, fast & FREE way of getting your prescription from your current eyeglasses without leaving the house.

4. Enjoy free shipping on all orders right to your door, free returns and a 100% money-back guarantee. • Single vision prescription between -6. 00 and +3.

5. We’re proud of changing the way people buy glasses and making them affordable for everyone.

6. Discover 7000+ styles and a huge selection of brands including Ray-Ban, Oakley, Versace, Gucci and more.

7. Try on any frame online from home with our Virtual Mirror to see how they look on you.

8. Note: Please read our full Terms of Use.

9. It includes, amongst other information, a detailed list of conditions and illnesses that are not eligible for accurate results.

Prescription Scanner Customer Insights

1. If theres video and pictoral instructions why not put subtitles? Prescription matches very well, dare i say, perfect.I read a lot of reviews before trying this, and I can confirm that it can be a giant pain in the rear to get through the scan, moving your glasses between the phone camera and the tilting and all of that.

2. It took me several times to get it to take BUT think of what this app is doing...being able to calculate your lenses by just looking through them?! That is INCREDIBLE! Then, the fact that they believe in it enough to sell glasses from it just shows how accurate it is! I mean my glasses were spot on! This app is great, and it has the right to be picky and not go through several's doing a lot of work!Hard to hold glasses for scanner to read.

3. I've been trying to scan different pairs of glasses (old and new) that are not multi-focal and it's now been over an hour of the APP trying to say my camera lens is dirty (it is not dirty! The app will make all the outer dots go out of focus).

4. It's almost obnoxious and feels condescending.Terrible, tried to get an accurate scan of my glasses at least 8 or 10 times and all of them came back completely different from the previous attempt.

5. I have a high-end camera it's not me!At the point of placing the magnetic card against my computer screen, the app repeats "make sure the dots are visible on your mobile screen" continuously over and over and over and over non-stop until I finally give up and try starting over a second, then third, then fourth time holy mackerel.

6. Also I have an astigmatism and it legit was able to scan my glasses accurately and provided the correct prescription for each lense.

7. The whole process to scan glasses in is friendly, which might be odd cause it's an app, but like it was FRIENDLY.

8. It finally worked great after I stabilized the phone by propping it up so it wouldn't move while I had to move the glasses.

9. It told me my glasses weren't able to be read and contact eye doctor.

10. I couldnt hold my glasses and tilt them like it wanted me to and hold my phone steady.

11. Don't use this if: your hands are not set in concrete, you are easily annoyed by the same computer voice repeating the same directions over, and over, and over again, you are easily annoyed by janky controls that don't make any sense at all, and/or if you have literally any other option.

Steps to Troubleshoot & Fix Prescription Scanner Issues

1. Fix Prescription Scanner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Prescription Scanner: Restarting the app will resolve most errors.
  2. Update the Prescription Scanner App. Here is how:
    1. On Android goto PlayStore » Search for "Prescription Scanner" » Open Prescription Scanner by Glasse » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Prescription Scanner » click "UPDATE".
  3. Clear Prescription Scanner by Glasse app cache: Clearing cached data will force your app to retrieve the latest data directly from Prescription Scanner servers.
    1. On Android, goto Settings » Apps » Select "Prescription Scanner by Glasse" » click Storage » click "Clear Cache".
  4. Check Prescription Scanner app permissions. If any of these permissions required to use your device's features are disenabled, Prescription Scanner might not work.
  5. Uninstall and reinstall Prescription Scanner. If nothing else has worked, completely uninstall Prescription Scanner then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Prescription Scanner not working

2. Fix Prescription Scanner Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Prescription Scanner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Prescription Scanner not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Prescription Scanner may not be able to connect to the Internet when running in the background.

Reported Issues