Contact i-Akaun Customer Service

Why should I report an Issue with i-Akaun?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of KWSP to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. While our existing i-Akaun app has served us well, we're excited to introduce the newly enhanced KWSP i-Akaun app designed to redefine your experience.

2. It’s time to bid goodbye to our existing i-Akaun app as we usher in a new era of enhanced functionality and user experience.

3. Please note that while i-Invest features will soon be integrated into the app, they remain accessible through the existing i-Akaun app.

4. Don't miss out on the new functionalities - download the KWSP i-Akaun app today and take control of your financial future!

5. Additionally, kindly be aware that the existing i-Akaun app will be gradually phased out and eventually discontinued in the future.

1. Pls fix this.Masalah apps ni , tiap kali selepas masukkan password mesti dia kata password tak betul pada hal kita dh masukkan password yg betul..bukan sekali , banyak kali dah..i always change the password but only work at the time..after that i try to login it's still the same even though i keyin the same password..why ? Pls fix this silly problem..not only apps, in browser also same..weak system laNo matter how many times I reset whatever there is, still says error.

2. Even other famous apps don't force users to do this.If the "add contribution" button is not functioning properly, it should be removed as it can be confusing for users.

3. Please keep doing your best.Forces users to enable notification in order to use the app, no way to dismiss this and can't even proceed to use the app unless its enabled.

4. Additionally, considering that there are seniors who use this app, it may be helpful to ensure that the font text is large enough and easy to read for all users.

5. Really just buggy, glitchy, error everything.Oof... Trying to contribute via Public Bank and 90% of the time I can't see the user ID field, or this app doesn't detect my authentication.

6. When i reset it using that very same password, it said cannot use previous password.

7. Just one thing tho, it's forcing me to enable notification just to alert me on unimportant thing (for me).

8. Please take note of this issue as the apps is there to ease things, not make it difficult.

9. I keyed in my password but it said it was the wrong password.

10. Really appreciate it if you have a look at this.Basically its a great apps.

11. When I clicked the "Download" button, it says "No Applications support".

1. Fix i-Akaun Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart i-Akaun: Restarting the app will resolve most errors.
2. Update the i-Akaun App. Here is how:
   1. On Android goto PlayStore » Search for "i-Akaun" » Open i-Akaun » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for i-Akaun » click "UPDATE".
3. Clear i-Akaun app cache: Clearing cached data will force your app to retrieve the latest data directly from i-Akaun servers.
   1. On Android, goto Settings » Apps » Select "i-Akaun" » click Storage » click "Clear Cache".
4. Check i-Akaun app permissions. If any of these permissions required to use your device's features are disenabled, i-Akaun might not work.
5. Uninstall and reinstall i-Akaun. If nothing else has worked, completely uninstall i-Akaun then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing i-Akaun not working

2. Fix i-Akaun Server issues & Internet Connection

1. Check network connection: An unstable Internet will make i-Akaun be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to i-Akaun not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, i-Akaun may not be able to connect to the Internet when running in the background.