Contact Remote Mouse Plus Customer Service

Why should I report an Issue with Remote Mouse Plus: Bluetooth a?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of EnigmaRemoteIT to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. First of all you have to install the Driver for Bluetooth and Wi-Fi, it is available on our website, for the Windows or Mac operating system on your computer.

2. Enter the password previously configured in the Driver on your Laptop and click on Scan.

3. You must go to the Connections option in the APP, to add a connection with your PC, via WIFI or Bluetooth.

4. You must go to the Connections option in the APP, to add a connection with your Laptop, via WIFI.

5. Simulates, the keyboard and the mouse completely with great efficiency through the Wi-Fi or Bluetooth network. 1. 2. 3.

6. Set up a secure password and remember it, you need to enter it in the APP, in order to connect securely. 1.

7. Secondly you must install the Android Remote Mouse Plus application on your phone. 2.

8. Enter the password previously set in the Driver on your Laptop.

9. Connect your mobile via Bluetooth with your laptop. 3.

10. Enter the name of the connection you want.

11. Wireless remote control for your computer.

1. It keeps giving a server error message.worked perfectly fine for me the bluetooth is a little delayed but wifi works fineIt was repeatedly show Connection closedGoood ,thank you for the app,its so helk full,No bluetooth.

2. Couldn't get the app to work.

1. Fix Remote Mouse Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Remote Mouse Plus: Restarting the app will resolve most errors.
2. Update the Remote Mouse Plus App. Here is how:
   1. On Android goto PlayStore » Search for "Remote Mouse Plus" » Open Remote Mouse Plus: Bluetooth a » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Remote Mouse Plus » click "UPDATE".
3. Clear Remote Mouse Plus: Bluetooth a app cache: Clearing cached data will force your app to retrieve the latest data directly from Remote Mouse Plus servers.
   1. On Android, goto Settings » Apps » Select "Remote Mouse Plus: Bluetooth a" » click Storage » click "Clear Cache".
4. Check Remote Mouse Plus app permissions. If any of these permissions required to use your device's features are disenabled, Remote Mouse Plus might not work.
5. Uninstall and reinstall Remote Mouse Plus. If nothing else has worked, completely uninstall Remote Mouse Plus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Remote Mouse Plus not working

2. Fix Remote Mouse Plus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Remote Mouse Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Remote Mouse Plus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Remote Mouse Plus may not be able to connect to the Internet when running in the background.