Contact App2Cam Plus Customer Service

Why should I report an Issue with App2Cam Plus?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ABUS Security-Center to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Adjust the sensitivity of the respective detection according to your personal needs. - For cameras with intercom function, you can activate the camera's microphone and loudspeaker in the live view at the touch of a button to talk back via smartphone and quickly clarify situations. - Detailed images in color even at night: with models including integrated LED light. - With pan-tilt cameras, you can intuitively control the angle of view by swiping directly on the live image or by calling up the preset positions.

2. The app's step-by-step wizard guides you through the setup process so that the app shows the first live image of the camera within a few minutes. 2. 2. make personal settings in the app to optimally set up the camera and app for the conditions at your location. 3. 3. all camera functions, e. g. the live image and access to recordings, are of course also available when you are on the road (assuming a stable internet connection). 4. the camera informs you about events (detected movements) via push message.

3. For cameras with masking functions, you define in the settings private zones to be hidden (e. g. public streets, neighboring properties), zones with sensitive motion detection, or zones without detection at all (if, for example, a waving flag, or a shadow cast is detected as a person).

4. With App2Cam Plus you have permanent access to the live image, the memory and all functions and settings of your security camera.

5. This means that even camera beginners can get up and running in just a few minutes. - For cameras with the object differentiation function, define what the camera should report to you via push message: People, animals and/or vehicles.

6. For example, you can see immediately who is standing in front of your door, whether your child is already back from school, who is hanging around in your garden at night, what your dog is doing and much more. 5. - The latest generation of camera models and your smartphone connect even faster via Bluetooth during startup.

7. Help articles and commissioning videos can be found on the support portal support. abus-sc. com.

8. With App2Cam Plus you operate the app-based surveillance cameras from the ABUS Comfort-Line.

9. You can reach us by phone at +49 8207 959-0 or by e-mail at support@abus-sc. com.

10. You can reach us by phone at +49 8207 959-0 or by e-mail at support@abus-sc. com.

11. See also in the ABUS Security Shop: security. abus.

1. And would highly recommend it to friends!Doesn't work prperly too complicatedAfter one year the camera (Abus TVAC19100A) simply lost connection to the internet and was very difficult to connect to the internet again thanks to an update that support provided.

2. - fix the recording option from the live menu: currently it's possible to start it, but impossible to stop it Thank you!Often connection errors when not directly connected to the same WiFi, which is even more important, to have a reliable connection over Mobile Data.

3. And the rating notification even after rating the app, is annoying.Its very slow and always poor connection although it is w two usually good internet connections/locations.

4. Seldom allowing me to move the camera due to poor connection even i have the best internet.

5. The app is really a problem for your company.Update: after the software update I can't connect anymore to the camera and have no instructions what to do.

6. Do you always need to save new settings? Or is that just refering to the first screen with the 3 options? Seems like unfinished programming.It has good parts, but also a lot of room for improvement.

7. Why is it not possible to use the app in landscape mode?! After forcing to landscape it is impossible to arm/disarm the camera.

8. Buy another brand of camera if you want secure connection.

9. Camera picks up static objects as people, alerts are false.

10. Some suggestions: - move/hide the recycle bin pictogram from the settings menu, as now it is quite risky to press it by mistake and delete the base station.

11. Have tried another period of time, I have decided to scrap the camera.

1. Fix App2Cam Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart App2Cam Plus: Restarting the app will resolve most errors.
2. Update the App2Cam Plus App. Here is how:
   1. On Android goto PlayStore » Search for "App2Cam Plus" » Open App2Cam Plus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for App2Cam Plus » click "UPDATE".
3. Clear App2Cam Plus app cache: Clearing cached data will force your app to retrieve the latest data directly from App2Cam Plus servers.
   1. On Android, goto Settings » Apps » Select "App2Cam Plus" » click Storage » click "Clear Cache".
4. Check App2Cam Plus app permissions. If any of these permissions required to use your device's features are disenabled, App2Cam Plus might not work.
5. Uninstall and reinstall App2Cam Plus. If nothing else has worked, completely uninstall App2Cam Plus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing App2Cam Plus not working

2. Fix App2Cam Plus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make App2Cam Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to App2Cam Plus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, App2Cam Plus may not be able to connect to the Internet when running in the background.