Contact Sense Home Customer Service

Why should I report an Issue with Sense Home?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sense Labs, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether they’re always on by default or have become inefficient over time, Sense can provide you with the information you need to reduce your energy waste and determine whether it’s time to upgrade that old AC or dryer. → Get real-time notifications.

2. Whether you’re at the office, running errands, or spending quality time with your family, Sense’s easy-to-use mobile app will keep you informed on what’s happening in your home.

3. Sense empowers you to use energy more efficiently, lower your electricity bills and reduce your carbon footprint.

4. See how much energy your home is consuming in real time and how it compares to previous months right from your phone.

5. People who use Sense save, on average, 8% on their electric bill.

6. It empowers you to use energy more efficiently and reduce energy waste.

7. Understand how your activity impacts your electric bill and get tips on how to save.

8. Know what’s happening at any time.

9. Forgot to turn off the oven? Sense can notify you.

10. Did you know many devices in your home consume energy even when not in use?

11. Sense gives you an unprecedented view of your home.

1. Nothing will work.Seems to be fairly accurate and very useful, even if device identification isn't always correct and there's no way to manually teach it about devices (e.g. Turn off computer, tell it new device "computer," turn it on, turn it off... It then learns what power the computer uses--even if subsequent additional training is needed over time).

2. Because of the power signature detection algorithm it clearly uses, different components of a device get detected as different devices, and it's impossible to force it to detect anything, so one often misses large portions of the actual power usage of an appliance.

3. It also detected one pole of my water heater as a water heater and the other pole as "Heat 4", despite the fact that they always use the same amount of energy and come on and off together - I had to manually merge them... but it was extra strange because it detected it correctly, together, at first, and then later detected a "new device", which was the other pole, and pulled that pole out of the device it originally detected correctly.

4. For instance, my fridge, like many modern fridges, has two motors - one for the freezer and one for the refrigerator portion, and several heating elements for the frost-free feature, and also some light bulbs and a motor for the ice-cube maker and a motor for the ice cube dispenser screw (the last two won't use significant energy, so so what, but my points stands).

5. So far it has detected my fridge motor but not my freezer one, and none of the other motors or heating elements - they are all in "other", so when I look at how much power my "Fridge" is using, it's way lower than it really is.

6. The app really isn't clear with you that all of these things are separate and gives you a false sense of having detected the power usage of an appliance.

7. Love it.Lack of ability to at least manually tell sense that a device it found isn't on severely limits the usefulness of this product.

8. Machine learning is neat, but this app really points out the shortcomings! This part of the app doesn't feel "finished", and though I've had fun geeking out with it, the combined lack of accuracy with lack of manual control makes it extremely frustrating for a somewhat knowledgeable geek such as me, and I would imagine very frustrating indeed for the average non-geeky layperson.

9. Device detection isn't perfect but fairly accurate and you can update or merge any incorrect devices.

10. The "energy hog" tutorial is silly... anyone who's had a power meter and some curiosity and pays any attention to what kind of light bulbs they have already knows everything you learn in that tutorial.

11. A simple software addition of manually telling sense the device is, or isn't on would help.

1. Fix Sense Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sense Home: Restarting the app will resolve most errors.
2. Update the Sense Home App. Here is how:
   1. On Android goto PlayStore » Search for "Sense Home" » Open Sense Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sense Home » click "UPDATE".
3. Clear Sense Home app cache: Clearing cached data will force your app to retrieve the latest data directly from Sense Home servers.
   1. On Android, goto Settings » Apps » Select "Sense Home" » click Storage » click "Clear Cache".
4. Check Sense Home app permissions. If any of these permissions required to use your device's features are disenabled, Sense Home might not work.
5. Uninstall and reinstall Sense Home. If nothing else has worked, completely uninstall Sense Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sense Home not working

2. Fix Sense Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sense Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sense Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sense Home may not be able to connect to the Internet when running in the background.