Contact HMushrif Customer Service

Why should I report an Issue with HMushrif?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ministry of Health Apps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Used website to fill the form, paid full amount in the other country but it gave me payment not done eventhough deducted from my accoynt! then spent nearly 2 hours in Muscat airport to justify, unfortunately not proceed nor refund so far, so I have to pay again to go home.The app is not accurate in working out the current location.

2. Seriously developers, please go easy on our phones...now I need to charge my phone 3 times a day instead of the usual once....I salute the Oman government for this app to help track and stop people from roaming around during quarantine.

3. Last, cudnt find the customer support contact info in any of the help menu.In application there is a option" isolation location is not set.

4. Overall this is an OK app just needs some polishing.After reaching my hotel for my quarantine, the app doesn't allow me to set the location.

5. Totally useless app.Wristband gets disconnected with this app automatically, need to tap in the app again and again to keep it connected.

6. Need improvement.Using an active Oman registered mobile number to get OTP to register with the app.

7. After contacting to the support center the wristband was connected (the response from the support system was almost quick).

8. 2) you need to restart the app if not your phone to have it pair the wrist band again.

9. Please press on this notice to set it" When I click it show me 2 options, 1 view map, 2 set location.

10. And the wristband is not assigned even though it was already assigned at the airport with the help of the airport staff.

11. Imagine the people using their own country's mobile number, they wouldn't receive the OTP in ages.

1. Fix HMushrif Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HMushrif: Restarting the app will resolve most errors.
2. Update the HMushrif App. Here is how:
   1. On Android goto PlayStore » Search for "HMushrif" » Open HMushrif » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HMushrif » click "UPDATE".
3. Clear HMushrif app cache: Clearing cached data will force your app to retrieve the latest data directly from HMushrif servers.
   1. On Android, goto Settings » Apps » Select "HMushrif" » click Storage » click "Clear Cache".
4. Check HMushrif app permissions. If any of these permissions required to use your device's features are disenabled, HMushrif might not work.
5. Uninstall and reinstall HMushrif. If nothing else has worked, completely uninstall HMushrif then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HMushrif not working

2. Fix HMushrif Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HMushrif be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HMushrif not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HMushrif may not be able to connect to the Internet when running in the background.