Published by Elsevier Inc

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Why should I report an Issue with Fertility and Sterility®?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Elsevier Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Fertility and Sterility Customer Insights

Steps to Troubleshoot & Fix Fertility and Sterility Issues

1. Fix Fertility and Sterility Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Fertility and Sterility: Restarting the app will resolve most errors.
  2. Update the Fertility and Sterility App. Here is how:
    1. On Android goto PlayStore » Search for "Fertility and Sterility" » Open Fertility and Sterility® » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fertility and Sterility » click "UPDATE".
  3. Clear Fertility and Sterility® app cache: Clearing cached data will force your app to retrieve the latest data directly from Fertility and Sterility servers.
    1. On Android, goto Settings » Apps » Select "Fertility and Sterility®" » click Storage » click "Clear Cache".
  4. Check Fertility and Sterility app permissions. If any of these permissions required to use your device's features are disenabled, Fertility and Sterility might not work.
  5. Uninstall and reinstall Fertility and Sterility. If nothing else has worked, completely uninstall Fertility and Sterility then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Fertility and Sterility not working


2. Fix Fertility and Sterility Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Fertility and Sterility be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Fertility and Sterility not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Fertility and Sterility may not be able to connect to the Internet when running in the background.

Reported Issues