Contact Ease (Benefits Matter) Customer Service

Why should I report an Issue with Ease (Benefits Matter)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of EaseCentral to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Ease (formerly EaseCentral) mobile app gives you the ability to securely review your benefits information on your phone or tablet. - Access your company directory that includes phone numbers and email addresses of your colleagues. **Please Note** To use the Ease app you must have an Ease account through your employer.

2. Ease (formerly EaseCentral) is benefits and HR software offered through your company’s insurance broker.

3. Secure access to your benefits information on the go.

4. Talk to your health insurance broker or learn more on the Ease website.

1. The Time Off, Director, and Benefits features are all pretty good (but don't have things like filters, which are available in the web-based pages for it.) The Profile is limited in the app (better in web-based page) but the calendar actually shows better in the app, so all around, pretty good.This app needs more refinement.

2. Needs work!App Username is located in the Ease website through the company in the employee profile under Login which only admins can see.

3. Also super convenient that I can request time off and see a company calendar and directory too!Useless if you have single sign on configured.

4. All of this is a huge reason to get the app and it doesnt have it.Constant crashing - very seldomly even allows me to open the appIt's great to have all my benefits in the palm of my hand.

5. It should store team name and use additional buttons to change team name or logout completely.

6. Your whole profile isn't listed so you can't add emergency contacts, change address, etc.

7. While I wish it had SSO like other reviews stated, it's really easy to use the biometric option and have it use your fingerprint.

8. Upon logout, it requires me to input my team name all over again.

9. Selfie upload fails everytime and there's a dead 'benefits' button on bottom.

10. To have to look it up every time is a hassle! Additionally, after every log in, it asks if I'd like to use biometric.

11. App has no option to use SSO.Crashes every time.

1. Fix Ease (Benefits Matter) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ease (Benefits Matter): Restarting the app will resolve most errors.
2. Update the Ease (Benefits Matter) App. Here is how:
   1. On Android goto PlayStore » Search for "Ease (Benefits Matter)" » Open Ease (Benefits Matter) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ease (Benefits Matter) » click "UPDATE".
3. Clear Ease (Benefits Matter) app cache: Clearing cached data will force your app to retrieve the latest data directly from Ease (Benefits Matter) servers.
   1. On Android, goto Settings » Apps » Select "Ease (Benefits Matter)" » click Storage » click "Clear Cache".
4. Check Ease (Benefits Matter) app permissions. If any of these permissions required to use your device's features are disenabled, Ease (Benefits Matter) might not work.
5. Uninstall and reinstall Ease (Benefits Matter). If nothing else has worked, completely uninstall Ease (Benefits Matter) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ease (Benefits Matter) not working

2. Fix Ease (Benefits Matter) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ease (Benefits Matter) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ease (Benefits Matter) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ease (Benefits Matter) may not be able to connect to the Internet when running in the background.