Published by DataLink Consulting Inc. on Aug 14, 2024

Report an issue with ExxonMobil Connect (EMconnect).
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Why should I report an Issue with ExxonMobil Connect (EMconnect)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of DataLink Consulting Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About ExxonMobil Connect (EMconnect)

1. EMconnect is your companion that keeps you connected with what you need to know at your Exxon™ or Mobil™ site.

2. Available now: more features, including push notifications, Hot Topics, and new task lists for your site!

ExxonMobil Connect (EMconnect) Customer Insights

1. I don't even know why I still have it installedDoesn't work , glitchy, function screens are blank, can't connect EM rewards, the only thing that worked was setting up an account.

2. And is causing significant battery drain.App sends push notifications just fine, but when you open the app all the pages are usually blank.

3. Please fix this problem and I'll change the rating to 5!It never works!!! Ever since the updaye this app can never detect that im at the gas station!!! It use to work everytime....App will not download.

4. When they aren't blank, tapping something to navigate does nothing.

5. Beyond that this app is not helpful.App crashes all the time! It's very annoying.

6. Update failed.

7. Still crashes.

8. I've had this app for over a year now and it's always been this way.

Steps to Troubleshoot & Fix ExxonMobil Connect (EMconnect) Issues

1. Fix ExxonMobil Connect (EMconnect) Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ExxonMobil Connect (EMconnect): Restarting the app will resolve most errors.
  2. Update the ExxonMobil Connect (EMconnect) App. Here is how:
    1. On Android goto PlayStore » Search for "ExxonMobil Connect (EMconnect)" » Open ExxonMobil Connect (EMconnect) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ExxonMobil Connect (EMconnect) » click "UPDATE".
  3. Clear ExxonMobil Connect (EMconnect) app cache: Clearing cached data will force your app to retrieve the latest data directly from ExxonMobil Connect (EMconnect) servers.
    1. On Android, goto Settings » Apps » Select "ExxonMobil Connect (EMconnect)" » click Storage » click "Clear Cache".
  4. Check ExxonMobil Connect (EMconnect) app permissions. If any of these permissions required to use your device's features are disenabled, ExxonMobil Connect (EMconnect) might not work.
  5. Uninstall and reinstall ExxonMobil Connect (EMconnect). If nothing else has worked, completely uninstall ExxonMobil Connect (EMconnect) then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ExxonMobil Connect (EMconnect) not working


2. Fix ExxonMobil Connect (EMconnect) Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ExxonMobil Connect (EMconnect) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ExxonMobil Connect (EMconnect) not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ExxonMobil Connect (EMconnect) may not be able to connect to the Internet when running in the background.

Reported Issues