Contact DHL Express Customer Service

Why should I report an Issue with DHL Express Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DHL Express to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can locate the nearest DHL Service Point for parcel drop off or collection, and quickly check shipping rates too – right on your smartphone.

2. The new DHL Express Mobile app lets you track your shipments and manage your deliveries all in one place.

3. Advanced GPS location services and camera barcode scanning are also available.

4. Download DHL Express Mobile today.

1. It used to automatically show all the DHL EXPRESS shipments that are coming to me on a page that says 'To Me' but now, even when I input the tracking numbers going to me, it does not show up anymore to where I can change delivery options and everything and I now have to track them one by one on the tracking page without being able to edit anything.

2. I literally have more than 10 tracking numbers every time and it is so hard to keep up with them.Hard to navigate, doesn't show my delivery coming and have to use 10 digit airway bill to view it, don't know how to change dates or shipping types.

3. If it's not what we meant to scan, then why you design the camera to scan it? The code works on the website, so why it works on one platform but not work on another? This is so confusing.

4. If you ever have an urgent thing to send or deadline to meet NEVER EVER USE DHL! Terrible service for an expensive price!Everytime I need to use this, it requires an update.

5. The platforms have similar functionality but just not linked so it's disappointing app.USELESS. Scanned the QR, got the 16 digit code, but the app says the code is incorrect.

6. I did keep getting error pages but if you ignore those it does work.most expensive freight forwarder.

7. Didn't solve the "ö" though.It is weird that the account registered on the website does not sync with the app and not be able to link.

8. If we know a rough estimated time window, we can get on with our lives! Bloody rubbish.Most useless logistics experience ever.

9. What code should we use?I thought a tracking app would do as expected and tell me where my package is.

10. It could be better, I think it has potential.Even though I'm using English as default language on my phone, the app decided that Swedish is the language to use (because of location?).

11. I contacted the technical support team and I've been advised that the mobile and website use different system.

1. Fix DHL Express Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DHL Express: Restarting the app will resolve most errors.
2. Update the DHL Express App. Here is how:
   1. On Android goto PlayStore » Search for "DHL Express" » Open DHL Express Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DHL Express » click "UPDATE".
3. Clear DHL Express Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from DHL Express servers.
   1. On Android, goto Settings » Apps » Select "DHL Express Mobile" » click Storage » click "Clear Cache".
4. Check DHL Express app permissions. If any of these permissions required to use your device's features are disenabled, DHL Express might not work.
5. Uninstall and reinstall DHL Express. If nothing else has worked, completely uninstall DHL Express then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DHL Express not working

2. Fix DHL Express Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DHL Express be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DHL Express not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DHL Express may not be able to connect to the Internet when running in the background.