Published by CouchSurfing Inc. on Mar 15, 2024

Report an issue with Couchsurfing Travel App.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Couchsurfing Travel App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of CouchSurfing Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Couchsurfing Travel App image 1 contact Couchsurfing Travel App image 2

Couchsurfing Travel App Customer Insights

1. would expect an app would want people to be able to log in and have this basic function available.I've been using this app for years.

2. The search functionality is usually broken and returns an error message that it can't connect while other parts of the app are working or no results for major cities.

3. The fee completely goes against the heart of what Couchsurfing once was: a free way for people from various cultures and/or countries to connect.

4. We plan to travel to India and want to be able to experience what a local host and tour guide could offer.

5. I don't know why people decline, saying they're not available because they are out of town, yet when you go through the filters and choose ONLY ACCEPTING, all are under that.

6. Then when it was time to travel again, theres a limit on requests/messages without paying a largely increased verification price.

7. Also, events disappear as soon as they are over which makes it impossible to reconnect with people I forgot to share contact info with.

8. The link to the reset page actually sent me to the original login page, no instructions about password resetting was present.

9. They charged me $60 on a poorly marked page where I didn't even know I was about to spend money and I only noticed when I checked my bank account later.

10. Half freezing and six hundred miles from friends and good old couchsurfing has gone p2p on its f2p customer base.

11. In my recently searched locations I have one that never returns results even though I can see results for that city on the website.This used to be one of my favorite apps.

Steps to Troubleshoot & Fix Couchsurfing Travel App Issues

1. Fix Couchsurfing Travel App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Couchsurfing Travel App: Restarting the app will resolve most errors.
  2. Update the Couchsurfing Travel App App. Here is how:
    1. On Android goto PlayStore » Search for "Couchsurfing Travel App" » Open Couchsurfing Travel App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Couchsurfing Travel App » click "UPDATE".
  3. Clear Couchsurfing Travel App app cache: Clearing cached data will force your app to retrieve the latest data directly from Couchsurfing Travel App servers.
    1. On Android, goto Settings » Apps » Select "Couchsurfing Travel App" » click Storage » click "Clear Cache".
  4. Check Couchsurfing Travel App app permissions. If any of these permissions required to use your device's features are disenabled, Couchsurfing Travel App might not work.
  5. Uninstall and reinstall Couchsurfing Travel App. If nothing else has worked, completely uninstall Couchsurfing Travel App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Couchsurfing Travel App not working


2. Fix Couchsurfing Travel App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Couchsurfing Travel App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Couchsurfing Travel App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Couchsurfing Travel App may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello,

    In accordance with Article 17 of the European General Data Protection Regulation, please proceed to the erasure of my personal data without undue delay.

    - Account information, including my name, date of birth, e-mail address, billing/shipping address, phone number, and stored payment card data.
    - User-generated content, which may include things such as photos, tracked activities, statistics, comments, or messages.
    - Store or Site Data, which may include information on past orders, product reviews, comments in forums, comments on website content.
    - Customer Service Contacts, if I have contacted customer service in the past to resolve any issues, any contact history.
    - Marketing tracking or behavior data, which may include things such as open and click rate, website user behavior, browser user agent, user preferences, inferred user behavior, etc.

    Accounts may be associated with the following login credentials.

    Email addresses: jak.lesniak@redacted
    Phone number: -


    Please confirm when this operation has been completed.

    Regards a
    Jakub Lesniak

    — by Jakub 2 years ago