Published by Findout World Inc on Oct 26, 2023

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Translens Photo Translation Customer Insights

1. It took me over a month to finally figure out what program was causing the problem.They don't say it costs $50.oo after 3 days!!! They reached into my phone and grabbed a credit card number with no warning and no asking!!! It just popped up immediately after the first use (which didn't even give an English translation, but jabbered something with a voice that sounded Chinese.

2. Please fix that because i have to keep deleting the app just to translate multiple words!DO NOT INSTALL THIS APP IT PUTS ADWARE ON YOUR PHONE I have verified that this app and this app alone is responsible for installing adware on my cellphone.

3. This app is potentially malicious and should be avoidedVery helpful, very fluid in translating languages, even from pictures, curious if a means of having the pictures translated from a picture to a picture, instead of from a picture to a voice translation would facilitate information transference.

4. Unsub nowIts a extremely good app at translating languages but the main problem is that the free version only allows you to translate a certain amout of words before it stops you and tells you to pay.

5. I recently downloaded it and a week later I started getting these weird notifications that looked like they were from my phone.

6. Everytime I'd turn on my phone from sleep, a 5-10 second ad would play.

7. Save your time and money, google translate has many features, including reading translations from photos.Okay, this app seems good on paper.

8. It also has other pop ups, it gives me pop ups claiming my phone is overheating.

9. Very helpful app, highly recommendThey have pop up ads that pop up as soon as I open my phone and constantly while using.

10. What use is an app that takes a pic of Chinese text, then reads it IN CHINESE!!!) Since they have ALREADY gone WAY PAST DECENT ACTIVITY, I'm certain they're going to charge my card immediately.

11. It took forever to take a picture that the app could translate, and then it asks for payment to get results, which weren't correct.

Steps to Troubleshoot & Fix Translens Photo Translation Issues

1. Fix Translens Photo Translation Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Translens Photo Translation: Restarting the app will resolve most errors.
  2. Update the Translens Photo Translation App. Here is how:
    1. On Android goto PlayStore » Search for "Translens Photo Translation" » Open Translens Photo Translation » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Translens Photo Translation » click "UPDATE".
  3. Clear Translens Photo Translation app cache: Clearing cached data will force your app to retrieve the latest data directly from Translens Photo Translation servers.
    1. On Android, goto Settings » Apps » Select "Translens Photo Translation" » click Storage » click "Clear Cache".
  4. Check Translens Photo Translation app permissions. If any of these permissions required to use your device's features are disenabled, Translens Photo Translation might not work.
  5. Uninstall and reinstall Translens Photo Translation. If nothing else has worked, completely uninstall Translens Photo Translation then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Translens Photo Translation not working


2. Fix Translens Photo Translation Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Translens Photo Translation be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Translens Photo Translation not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Translens Photo Translation may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • PLEASE CANCEL MY SUBSCRIPTION AS I DON'T USE THE APP.

    — by RICHARD JOHN LUPA 2 years ago

  • This app isn't what I thought it was and I do not want my credit card charged for a subscription. The 3 day trial is up on March 28th so please cancel the subscription.

    — by Debra Wold 2 years ago

  • I was charged 59.99 when I cancelled my subscription and I need that money back.

    — by Lauren 2 years ago

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