Contact Xfinity Customer Service

Why should I report an Issue with Xfinity Mobile Voicemail?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Comcast to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Xfinity Mobile Voicemail app allows customers with a compatible device to listen and manage your voice messages.

2. You can play, share, delete, reply to and if available, view transcriptions of your voice messages.

3. In addition, you can also manage and record greetings.

1. Tapping Open takes you back to "Update the App" screen, an endless loop! UPDATE: the issue seems to have resolved itself and is now functional.Horrible app... never shows that I got a voicemail! Every call I miss I have to open the app to see if someone left a message, because I missed important messages and didn't know till it was too late.

2. Never got a return call from customer service or IT support.Does not receive voicemails unless I open the app and swipe down to load new messages.

3. What happened to the classic voice-mail that would notify me the second someone leaves a message? The voice-mail that I have to call into or hold down the number 1 on the keypad to access? Transcription doesn't work 99.9% of the time.

4. When I try to open the app, it takes me to a Google page that says there's a newer version in Google Play.

5. Was told to use Visual VM on my S22 for compatibility but that keeps telling me to call Xfinity every time I open it.

6. I have to open app or call to check messages every time.

7. Tapping "go to Google Play Store" takes you to the app listing where you have 2 options: Uninstall and Open.

8. However, like several people have experienced, the app stopped working, and you have to open the app and manually refresh to see the voicemail.

9. When I hit the open button it shows the Google page that says there's a newer version.

10. It doesn't automatically update when someone leaves a message so I don't ever know there is a message until I open the app.

11. You hit play and see the bar moving but don't hear anything! So I'm forced to call into the voicemail box to listen.

1. Fix Xfinity Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Xfinity: Restarting the app will resolve most errors.
2. Update the Xfinity App. Here is how:
   1. On Android goto PlayStore » Search for "Xfinity" » Open Xfinity Mobile Voicemail » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xfinity » click "UPDATE".
3. Clear Xfinity Mobile Voicemail app cache: Clearing cached data will force your app to retrieve the latest data directly from Xfinity servers.
   1. On Android, goto Settings » Apps » Select "Xfinity Mobile Voicemail" » click Storage » click "Clear Cache".
4. Check Xfinity app permissions. If any of these permissions required to use your device's features are disenabled, Xfinity might not work.
5. Uninstall and reinstall Xfinity. If nothing else has worked, completely uninstall Xfinity then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Xfinity not working

2. Fix Xfinity Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Xfinity be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Xfinity not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Xfinity may not be able to connect to the Internet when running in the background.