Contact Xfinity My Account Customer Service

Why should I report an Issue with Xfinity My Account?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Comcast Cable Corporation, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This version could have been rebranded and needs to be kept for now.Well the app is good to use for extremely basic things, like viewing what you have, The last few times I've tried to use it in order to make changes to my plan or get help with things has resulted in almost an hour each time trying to get things taken care of.

2. Not great when your Comcast internet cuts out and you're trying to figure out why! Also, the app is bad even when it works! It'll say my system "looks great" when I have no connection, will say there's no outage at our location (when our internet is down), but show an outage in our area.

3. Every other type of device, Google, wemo, feit, cell phones, computers all work fine on wifi, TVs have to be reset multiple times every night, or wifi has to be reset.

4. I'm disappointed but it's typical comcast.App is not designed to help debug issues with xfinity devices and only offers simple setup advice, but no solutions or debug.

5. From the app you can change the wifi SSID and password and that's it, and pay the bill.Since the latest update, the app crashes as soon as you launch it.

6. I guess when this one goes away, I won't use their app anymore.When you need to reach someone, and the phone system won't let you through to one because it needs to do a reset, when you have done 3 on the app already.. is the biggest most frustrating thing ever.

7. If you need help with problems or making changes, nothing beats having a person help.Trash app that from yet another utility company that enjoys a monopoly.

8. It has your account at a glance and you can trouble shoot from the app, as well as restart your cable box, see if there is an outage in your area and pay your bill.

9. Every time I try to change my wifi settings, it just says "something went wrong".

10. When fios comes to our area soon we will be switching service.2023 and this review has been here for 2 years.

11. It crashes, gives you blank screens, has multiple pages just to get to what you already see on the old version's homepage.

1. Fix Xfinity My Account Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Xfinity My Account: Restarting the app will resolve most errors.
2. Update the Xfinity My Account App. Here is how:
   1. On Android goto PlayStore » Search for "Xfinity My Account" » Open Xfinity My Account » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xfinity My Account » click "UPDATE".
3. Clear Xfinity My Account app cache: Clearing cached data will force your app to retrieve the latest data directly from Xfinity My Account servers.
   1. On Android, goto Settings » Apps » Select "Xfinity My Account" » click Storage » click "Clear Cache".
4. Check Xfinity My Account app permissions. If any of these permissions required to use your device's features are disenabled, Xfinity My Account might not work.
5. Uninstall and reinstall Xfinity My Account. If nothing else has worked, completely uninstall Xfinity My Account then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Xfinity My Account not working

2. Fix Xfinity My Account Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Xfinity My Account be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Xfinity My Account not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Xfinity My Account may not be able to connect to the Internet when running in the background.