Contact Xfinity Customer Service

Why should I report an Issue with Xfinity?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Comcast to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Enjoy special perks, unique experiences, and product benefits just for being a customer. • Everything you need to manage your account, all in one place — pay your bill, view your plan details, change or upgrade your services, and more. • Personalized tools and tips to help improve WiFi performance. • Advanced Security to protect your devices and help keep loved ones safe online. • Parental controls so you can set family-safe browsing and pause WiFi to any connected device. • Ultimate control with tools to help you set up your WiFi, assign user profiles, and get help improving the performance of every connected device.

2. With all-in monthly pricing. Backed by Xfinity. • Tools to help you seamlessly activate your equipment and test your internet speed. • Xfinity Rewards.

3. All you need is your Xfinity ID and the password that you set up when you signed up for Xfinity. • If you don’t have an Xfinity ID yet, create one here: xfinity. • Look up your existing Xfinity ID: xfinity. • Or reset your Xfinity password: xfinity.

4. Easily manage all your services in one place with the Xfinity app.

5. NOW is a simple new way to get internet and mobile.

6. It’s just what you want, and nothing you don’t.

7. Getting started is simple.

8. Plus discover the power of NOW.

9. Learn more about your options related to ‘California Civil Code §1798. 135: Do Not Sell My Info’ at xfinity.

1. The time spent on this app is filled with stress-relieving expletives.I've only been using it for a month, but it's annoying that upon opening the app, I don't see obvious options like email, change payment method, alter plan, change address... Really frustrating to have to go through the "help" option for most things I need! Also, whenever I try to check Diamond Rewards, the page times out before the page loads, every time! Not too keen on this app so far!App has not worked for years.

2. Since you can't call anyone easily, this is the primary method of contact.Not only is it a ridiculous idea to force users to troubleshoot their down internet with an internet-dependent application (calling is a nightmare btw), it's also ridiculous to make them use a *broken* app.

3. For example, the port forwarding screen just gives an error every time and it's been like this as long as I have the app.

4. They should have a "power user mode" or something.I've been an xfinity customer and user of the various apps for years.

5. It is not possible to do it in the router admin screens, which makes zero sense to begin with, but even less sense when the app doesn't work.

6. Worse, you cannot even set things like port forwarding on your router directly, and must use the app.Worthless app.

7. It can come up with so many varieties of such downtime - "Sorry, that didn't work; try again later," or the wonderous circling of the image and it does nothing in the end.

8. But the absolute worst part is that Comcast forces you to use this app to do things like port forwarding.

9. Tried to troubleshoot it through the app, but all it does is send you to a garbage chatbot whose only response is, "This message didn't send.

10. App is unable to interface with Xfinity routers and simply says an "unexpected error occurred", which has stumped Xfinity representatives at 2 stores I have gone to.

11. Everything else has trouble loading, or I get the error message saying: "were having trouble, contact an agent" etc.

1. Fix Xfinity Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Xfinity: Restarting the app will resolve most errors.
2. Update the Xfinity App. Here is how:
   1. On Android goto PlayStore » Search for "Xfinity" » Open Xfinity » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xfinity » click "UPDATE".
3. Clear Xfinity app cache: Clearing cached data will force your app to retrieve the latest data directly from Xfinity servers.
   1. On Android, goto Settings » Apps » Select "Xfinity" » click Storage » click "Clear Cache".
4. Check Xfinity app permissions. If any of these permissions required to use your device's features are disenabled, Xfinity might not work.
5. Uninstall and reinstall Xfinity. If nothing else has worked, completely uninstall Xfinity then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Xfinity not working

2. Fix Xfinity Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Xfinity be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Xfinity not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Xfinity may not be able to connect to the Internet when running in the background.