Contact CLEAR Customer Service

Why should I report an Issue with CLEAR - Travel & Experiences?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Alclear LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Meet CLEAR, an identity company that powers safer, easier entry through airport security and arenas across the country.

2. With identity verification technology that confirms you are you, CLEAR unlocks a world of more joyful experiences by removing friction from your everyday life.

3. Plus, build your verified CLEAR identity, which keeps your personal records in one secure place.

4. Think of this app as CLEAR in your pocket: Take control of airport travel and get to your gate on time—every time—with Home-to-Gate.

5. Using CLEAR is completely opt-in; we keep your data secure and protect your privacy.

6. Easily find CLEAR locations to skip long lines and get into your favorite games and events faster.

7. No matter the journey or the destination, CLEAR keeps you moving.

8. You will know when CLEAR is asking for your information, what information we’re asking for, and how it will be used.

9. Transparency and security are at the center of everything we do—that means keeping you in control of your own personal information.

10. Have a question or feedback about the CLEAR app?

11. Follow @CLEAR on Twitter and Instagram for exciting updates, news, and more.

1. I.e. I have to create a shadow on my photo ID because even the slightest bit of light is "Too much glare." It does this thing where the flash turns on almost every time at random when I try to take a picture, so it automatically says "Too much glare." Flash is off on my camera app's settings, and there's no option to turn off the random flash.

2. Instructions appear clear, but: (a) It was very difficult to photograph any form of ID; I had to go to a surprisingly dim location to stop it saying "too much glare." (b) The address screen accepted pasted input, but would not allow me to click "Next"; I had to delete it all and type it manually instead.

3. When prompted to enter my email it either gets stuck in a loop and repeatedly prompts me, or dumps me back on the start page with nothing having been accomplished.I have read many, many reviews.

4. It will vibrate when it is good.Difficult to navigate, does not work well, and the scan your vaccination card option does not work.

5. The oval face scan also doesn't work, and keeps causing me to restart the process.Completely broken, I can't even log in.

6. Flip on a bright overhead light, start with the camera close to you and move it away.

7. Then if you quit after giving your email and pphone number and try agai, it's as if you were never in the system and have to input both email and phone and go through the verification process.

8. If you find it isn't passing the photo confirmation, the issue is likely low light.

9. The whole validation process seems very secure but is very convoluted, involving shooting pictures of yourself, various documents, and QR codes.

10. I have been a Clear member for a couple of years now and the airport experience is great, but apparently they have no idea how to build an app.

11. And when it asked for me to put my face in an oval picture type frame.

1. Fix CLEAR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CLEAR: Restarting the app will resolve most errors.
2. Update the CLEAR App. Here is how:
   1. On Android goto PlayStore » Search for "CLEAR" » Open CLEAR - Travel & Experiences » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CLEAR » click "UPDATE".
3. Clear CLEAR - Travel & Experiences app cache: Clearing cached data will force your app to retrieve the latest data directly from CLEAR servers.
   1. On Android, goto Settings » Apps » Select "CLEAR - Travel & Experiences" » click Storage » click "Clear Cache".
4. Check CLEAR app permissions. If any of these permissions required to use your device's features are disenabled, CLEAR might not work.
5. Uninstall and reinstall CLEAR. If nothing else has worked, completely uninstall CLEAR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CLEAR not working

2. Fix CLEAR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CLEAR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CLEAR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CLEAR may not be able to connect to the Internet when running in the background.