Published by car2go Group GmbH on Oct 28, 2024

Report an issue with Free2move | Car Share & Rental.
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Why should I report an Issue with Free2move | Car Share & Rental?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of car2go Group GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Free2move | Car Share & Rental

1. Car-sharing offers you a comfortable and cost-effective way to travel for business – with premium cars and convenient travel invoicing.

2. Offer your teams car-sharing – a comfortable way to travel for business and your travel admin an easier way to manage travel claims.

3. Car-sharing as you know it best: Super short spontaneous trips for chores, commutes, and outings in the city.

4. Enjoy the largest electric car-sharing fleet in Europe with Free2move.

5. Amsterdam, Berlin, Cologne, Dusseldorf, Frankfurt, Hamburg, Madrid, Milan, Munich, Paris, Rome, Stuttgart, Turin, Vienna, Washington.

6. Studies say that car-sharing reduces private car ownership and traffic congestion in cities.

7. Our cars free-float around inside major city centers, making it easy for you to hop into the first one that catches your eye.

8. Our cars are available at several major airports in Europe's top destinations.

9. Medium-length trips for an afternoon or a day – out in nature or to visit your favourite outlet shopping centre.

10. That's the Free2move car-sharing app.

11. Our mission: To grow our electric fleet every year. Join the movement now.

Free2move | Car Share & Rental Customer Insights

1. at least they won't misquote you on a turnaround and wind up ruining your weekend.WARNING THEY CAN AND WILL CHARGE MORE THAN YOUR QUOTED PRICE!!! Example: If you get the day package for $79 you will be charged for extra mileage(even if you don't go over the allotted miles), you will be charged an extra fee if you pick a car up from the airport instead of finding one parked on the street and more.

2. Not sure if it's the latest update or the impending shift to Share Now, but the app has been failing to connect to the network to see what cars are available or start a reservation more lately.

3. Very cool cars but watch your bill your gonna get some unexpected chargesit's become a nightmare dealing with the app, customer service, and the over all use of the vehicles.

4. I called and was told nothing could he done to help me, so I'm switching to lime.I love car2go, but the app has turned into a massive piece of garbage since that last couple updates, April 2019.

5. No, its not my phone, nothing else is having issues.9 euro activation fees? I have been charged a fee just for creating my profile.

6. Probably worth the trouble.Tried signing up with the intention of using it days later for a short trip out of town.

7. Stranded a reservation I had, and when I called the support number it has been disconnected.

8. That sometimes works, for now I have to stop using a service that I've relied every week.I've used car2go for years.

9. After contacting the customer service, they confirmed the costs were due as part of the registration process.

10. I've been over charged, under comped, and left almost stranded, and I'm done with it.

11. The app and service are usually so reliable, so I'm concerned about the merger and how well things are going to work.i like the radar function.

Steps to Troubleshoot & Fix Free2move | Car Share & Rental Issues

1. Fix Free2move | Car Share & Rental Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Free2move | Car Share & Rental: Restarting the app will resolve most errors.
  2. Update the Free2move | Car Share & Rental App. Here is how:
    1. On Android goto PlayStore » Search for "Free2move | Car Share & Rental" » Open Free2move | Car Share & Rental » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Free2move | Car Share & Rental » click "UPDATE".
  3. Clear Free2move | Car Share & Rental app cache: Clearing cached data will force your app to retrieve the latest data directly from Free2move | Car Share & Rental servers.
    1. On Android, goto Settings » Apps » Select "Free2move | Car Share & Rental" » click Storage » click "Clear Cache".
  4. Check Free2move | Car Share & Rental app permissions. If any of these permissions required to use your device's features are disenabled, Free2move | Car Share & Rental might not work.
  5. Uninstall and reinstall Free2move | Car Share & Rental. If nothing else has worked, completely uninstall Free2move | Car Share & Rental then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Free2move | Car Share & Rental not working


2. Fix Free2move | Car Share & Rental Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Free2move | Car Share & Rental be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Free2move | Car Share & Rental not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Free2move | Car Share & Rental may not be able to connect to the Internet when running in the background.

Reported Issues