Contact SSB Move Customer Service

Why should I report an Issue with SSB Move?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Stuttgarter Straßenbahnen AG (SSB) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Experience the convenience of the latest SSB Move App – your real-time schedule and cashless ticket shop for public transportation in Stuttgart.

2. Welcome to SSB Move – Your mobile companion in the Stuttgart Transport Association (VVS)!

3. View purchased tickets in the widget, discover the most-purchased tickets, and redeem voucher codes for exclusive discounts.

4. Whether it's a bus, tram, S-Bahn, or regional train – SSB Move finds the optimal connections from A to B.

5. With our GPS location feature, SSB Move guides you not just from one stop to another but directly from your door to your destination.

6. With our subscription management feature, effortlessly view the durations of your subscriptions and manage them according to your preferences.

7. Single, day, week, and month tickets are available with an online price advantage of up to 6%.

8. Keep track of all your subscriptions in the SSB Move App.

9. Additionally, the app has been enhanced in its performance, with improvements made and errors fixed to optimize efficiency.

10. A seamless connection from start to finish in real time– for your maximum comfort.

11. Receive real-time departure times with the stop departure board.

1. The infrastructure seems to have problems, often purchasing of a best price ticket is not possible.After searching departures from a given station, when setting a notification for a departure time the notification is displayed at the exact time of departure, but I think it should be displayed before some minutes (configurable maybe) of the departure time.

2. There are just some Bugs since I started using the App: Best Price ticket can not be bought because of some server error, bought Best Price ticket can not be viewed, cancelled trains (during strike) were not shown as cancelled :(.

3. Though the foreign credit card is not accepted but one can use PayPal account for making payments.Lets me see connections and buy tickets in seconds.

4. except from that It is a very practical app.Displaying a best price ticket doesn't work since October update.

5. After being in touch with the support - it only got worse....This app has so many problems, I cannot buy a single ticket from this app, it's stops and does nothing.

6. Would be better to just provide a working API.Nice idea, but the app has a terrible UI with minor bugs (soft keyboard blocking screen).

7. Please fix it!Choose this over VVS Mobil of you have a foreign credit card as SSB Move allows PayPal.

8. App needs to join the 21st century and add Apple Pay/Google Pay (hence the lack of five stars).

9. For booking the tickets and looking at the route in detail is really good.Finally! I can make payments through app.

10. Some interface features could be improved.I can't change / remove / adjust my payment method.

11. I like the "Best price" concept.

1. Fix SSB Move Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SSB Move: Restarting the app will resolve most errors.
2. Update the SSB Move App. Here is how:
   1. On Android goto PlayStore » Search for "SSB Move" » Open SSB Move » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SSB Move » click "UPDATE".
3. Clear SSB Move app cache: Clearing cached data will force your app to retrieve the latest data directly from SSB Move servers.
   1. On Android, goto Settings » Apps » Select "SSB Move" » click Storage » click "Clear Cache".
4. Check SSB Move app permissions. If any of these permissions required to use your device's features are disenabled, SSB Move might not work.
5. Uninstall and reinstall SSB Move. If nothing else has worked, completely uninstall SSB Move then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SSB Move not working

2. Fix SSB Move Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SSB Move be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SSB Move not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SSB Move may not be able to connect to the Internet when running in the background.