Contact Lalamove Customer Service

Why should I report an Issue with Lalamove - Fast & Affordable?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lalamove Media Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform born with a mission to empower communities by making delivery fast, simple and affordable.

2. Are you looking for reliable on-demand delivery services for your business and personal needs this holiday season? Just Lalamove it!

3. Whether you need a rush delivery in the middle of the night or a scheduled delivery during regular business hours, Lalamove has got you covered.

4. At the click of a button, individuals, small businesses and corporations can access a wide fleet of delivery vehicles operated by professional driver partners.

5. Powered by technology, we seamlessly connect people, vehicles, freights and roads, moving things that matter and bringing benefits to local communities in 11 markets across Asia and Latin America.

6. The transparent pricing system means there are no hidden costs or fees, making it easy to budget for delivery expenses.

7. Our drivers are trained, experienced and dedicated to providing the best possible service to our customers, ensuring that your deliveries arrive at their destination on time, every time.

8. Our affordable delivery service cuts operation costs for SMEs and Corporates.

9. This means that you can stay up-to-date with its location and estimated time of arrival, giving you peace of mind and allowing you to plan your day more effectively.

10. You can choose from a range of vehicles, including motorcycles, vans and trucks, depending on the size of your shipment.

11. On-demand, same-day, next-day or scheduled deliveries?

1. Otherwise will be sticking to other apps.-Interface is not very user friendly -extremely difficult to get a rider especially on long distances (because drivers can choose bookings, they can see the location, and fees prior to accepting and most of the time, fees are not favorable for the rider which is why no one accepts these bookings) -due to the above issue, users are forced to add tips just to get a rider -some riders will ask to cancel for different reasons.

2. There's no cancel button even the order is still awaiting driver for an hour! What if there's really no driver available for pickup, am I gonna wait forever till someone will accept it? Worst app, considering I have been only using it for just a few times but everytime I placed an order, there's always a problem.

3. What is the purpose of scheduling a booking if the app tries to look for a driver immediately!! The driver even tried to pick up my order the second it was booked despite it being written that the pick up was for hours later.

4. I need to use lalamove one time only so i topup RM30 bc that's the minimum amount! Now i have balance RM21.50 and I can't withdraw it.

5. The level of unprofessional behavior was at a level of it's own! The guy literally asked for twice the amount shown in the app kept trying to bargain even when I informed him that I'll give some tip to the drive but I won't pay anything over the price shown in the app.Minimum topup must RM30.

6. Some just wants to get the full fee and avoid lalamove's percentage.App UI is good, but the riders, damn, riders won't even accept the order without giving a tip first.

7. The other was to do with another driver being being rude to me via a chat because I happened to select the wrong option for my delivery.

8. Rider is mostly in helmet or face mask, we rely on the vehicle detail to locate them and avoid them spam calling us.

9. Rider sometimes don't get notified when order is cancelled and hog at pick up point for payment from sender.

10. The driver are scammers, the customer service agents are finding ways not to reply to my chats.

11. I corrected that by transferring extra money to him anyway, but it wasn't exactly my fault that features are now very confusing.Horrible experience! Doesn't even deserve the 1 star I have to give this app to put on the review.

1. Fix Lalamove Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lalamove: Restarting the app will resolve most errors.
2. Update the Lalamove App. Here is how:
   1. On Android goto PlayStore » Search for "Lalamove" » Open Lalamove - Fast & Affordable » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lalamove » click "UPDATE".
3. Clear Lalamove - Fast & Affordable app cache: Clearing cached data will force your app to retrieve the latest data directly from Lalamove servers.
   1. On Android, goto Settings » Apps » Select "Lalamove - Fast & Affordable" » click Storage » click "Clear Cache".
4. Check Lalamove app permissions. If any of these permissions required to use your device's features are disenabled, Lalamove might not work.
5. Uninstall and reinstall Lalamove. If nothing else has worked, completely uninstall Lalamove then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lalamove not working

2. Fix Lalamove Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lalamove be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lalamove not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lalamove may not be able to connect to the Internet when running in the background.